What This Role Is NOT | - We are not looking for someone to come in and teach Lean, Six Sigma, or Value Stream Mapping methodology.
- We are also not looking for a consultant who primarily provides recommendations or creates executive-level strategy presentations.
- We need someone who is comfortable being hands-on and doing the work — gathering information, facilitating the right conversations, sitting at the keyboard, building the workflows, documenting decisions, and helping teams get to a usable future-state process.
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Responsibilites | - Lead working sessions with business and technology stakeholders to understand current and future-state processes.
- Ask probing questions to uncover how work actually moves through the organization, including decision points, handoffs, dependencies, exceptions, and pain points.
- Translate conversations and working sessions into detailed end-to-end process maps and workflows.
- Build and maintain process documentation using tools such as Visio, Lucidchart, Miro, PowerPoint, or similar tools.
- Define decision rights, roles, responsibilities, inputs, outputs, controls, and handoffs within each process.
- Develop decision trees, swimlane diagrams, RACIs, workflow diagrams, and supporting process documentation.
- Partner with Product, Portfolio, Technology, Finance, Risk, Operations, and other teams to ensure processes work across organizational boundaries.
- Identify gaps, overlaps, unclear ownership, and process breakdowns and help teams work through practical solutions.
- Facilitate conversations when stakeholders have different perspectives on how a process should work.
- Iterate process designs based on stakeholder feedback and lessons learned as the Product Operating Model is implemented.
- Help create a consistent set of playbooks, standards, and process artifacts that teams can use going forward.
- Support development of workflows such as:
- Work intake and disposition
- Product and portfolio planning
- Prioritization and decision-making
- Capacity and funding
- Governance and escalation
- Dependency management
- Epic/work flow through persistent product teams
- Risk, compliance, and control integration
- Roles and decision rights
- Product/team lifecycle processes
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