Posting DetailsPosition Information
Posting Number PG196287TM
Position Number 48AJ98
Position Type Temporary
Essential Job Duties The primary purpose of this position is to provide Tier I technical support by managing service requests through the ticketing system, serving as the initial point of contact for users, and troubleshooting and resolving technical issues within established service level agreements. Responsibilities include assessing, categorizing, prioritizing, documenting, and resolving support requests using established procedures and knowledge-based resources, communicating updates to customers, and escalating or routing issues to the appropriate teams when necessary. The position also supports computer hardware, software, and application issues while providing excellent customer service and provisioning, configuring, and deploying computers and related equipment to ensure devices are secure, functional, and ready for end-user use.
Is Time Limited No
If Yes, Appointment Length 11 weeks
Wolfpack Perks and Benefits As a Pack member,
you belong here, and can enjoy
exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our
Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:
- Health Insurance for Temporary Employees
- Enhance your career with LEAD courses
- Attend non-revenue generating sporting events for free.
Attain Work-life balance with our
Childcare discounts,
Wellness & Recreation Membership, and
Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Department Information
Job City & State Raleigh, NC
DepartmentSystem Information
Classification Title Temporary-Service Maintenance
Working Title UTS - Temporary IT Technician at NC State
