Job Summary: A Senior UX Researcher I leads a team's understanding of user behaviours, needs and motivations. She/he leads the UX Research strategy for a business or product line. She/he is an expert user of a number of research and testing methodologies. She/he informally mentors other researchers.
Responsibilities:
Customer (or User) Focus
Gathers, evaluates and has a solid understanding of customer use cases.
Maintains close links with UX Designers, ensuring that user feedback and testing are fed into the design process.
Aligns/coaches the team to ensure customer needs are met.
Shares research findings with the organisation.
Understands competitors and regulatory environment.
Segments markets and understands needs of those sub-segments in greater detail.
Creative Problem Solving
Identifies if we are addressing the right problem with a thorough analysis of the brief.
Presents research learnings to stakeholders to guide future projects.
Collaboratively analyses the results of research to recommend solutions.
Independently identifies different research solutions.
Works with designers to iterate and test solution.
Considers the problem from a number of angles.
Practices and facilitates reflection as part of the research process.
Product Design
Leads the User-centred research process, mentoring juniors where needed.
Applies a number of UX Research techniques.
Creates research documentation and analysis outputs.
Works with UX Designer to define structure and layout of the product.
Works with Visual Designer to define the visual identity of products.
Data Driven Analysis & Testing
Regularly tests design work with users in partnership with UX Design team.
Proactively uses data to establish key metrics for projects.
Iterates research methods based on testing and data analysis.
Summarises data from analytics packages, customer insight or other sources to understand context of research work.
Uses data to inform testing future strategy.
Identifies gaps where data is needed and works with business to fill them.
Technical Skills
Uses relevant tools for research analysis.
Understands the nuances of researching in different contexts (remote / in person / unmoderated /moderated).
Has an excellent knowledge of the tech stack of the organisation.
Mentors junior researchers in technical skills.
Uses research software (Qualtics, Lookback, Usertesting.com) to expert level.
Builds good working relationships with tech teams
Competencies:
Personal Capability
Practices Self-Development
Takes ownership of own development and career
Initiates regular conversations with manager, coach or mentor regarding self-development
Understands what is required by the business to be successful and maps development plan accordingly
Learns from success and failures
Looks to build challenges into current assignments
Utilises formal and informal networks effectively
Solves Problems and Analyzes Issues
Is able to ask effective questions and collect facts from multiple sources in order to solve problems
Is able to effectively identify and analyze problems and propose solutions
Effectively manages day-to-day issues and problems without intervention
Innovates
Develops new ideas to improve process or product, and is able to prepare implementation plans
Integrates and builds on new ideas from others
Creates new opportunities by applying different perspectives and challenging the status -quo
Is recognised as an innovative thinker
Interpersonal Skills
Communicates Powerfully and Prolifically
Provides clear instructions and direction to others
Is able to both actively listen to and effectively question to understand another's viewpoint
Helps others understand situations by communicating business context
Collaboration and Teamwork
Encourages co-operation between all members of the team
Seeks team members' input and expertise; facilitates open and interactive discussion of matters affecting the team
Helps people to resolve conflict
Identifies and removes barriers to team performance
Identifies ways for further collaboration across teams
Builds Relationships
Establishes rapport with others on the team and across teams
Works effectively with others to get work done
Treats all individuals with respect
Handles difficult situations, minimising conflict
Experience (US Only) and Education
Suggested Minimum Years of Experience: 6-8 years
Critical Experiences (Required for entry into this role):N/A
Education to Qualify: Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required.
U.S. National Base Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations to better reflect local market rates.This job is eligible for an annual incentive bonus.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10211491
- Position Id: 36c5c35f67d5f7c507e592d85c2f175e
- Posted 1 day ago
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