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Adobe AIR
Analytical Skill
Network
Help Desk
Tier 2
Tier 3
Account Management
Application Servers
Computer Networking
Issue Resolution
Auditing
Software Installation
Testing
Computer Hardware
DoD
Active Directory
Technical Support
IT Operations
Security Clearance
Management
Communication
Presentations

Summary

MANTECHseeks a motivated, career and customer-orientedComputer User Support Specialistto join our Air Force / Space team atNellis AFB.

The Computer User Support Specialist?s primary function is to support the United States Air Force?s 53rd Wing Technical Support Services (53rd WTSS) contract.

Responsibilities include, but are not limited to:

Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality.
Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email.
Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3).
Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues.
Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications.
Security and Monitoring: Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations.
Hardware/Software Installation: Provide installation and testing of hardware and software.

Minimum Qualifications:

High School Diploma
2+ years direct/related experience
Active / valid DoD 8140 IAT-II certification
Demonstrated experience as a full-service IT support team member in a Windows AD environment.
Experience working within an IT support team, contributing to and collaborating on daily support activities.
Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations.

Clearance Requirements:

Must have a current/active TS/SCI
Willingness to submit to a polygraph

Physical Requirements:

The person in this position must be able to remain in a stationary position 50% of the time.
Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.?
Must be able to regularly lift up to 50 lbs

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: apblokecp
Position Id: 22541_65021
Posted 1 day ago

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Computer User Support Specialist

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Computer User Support Specialist

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