Job#: 3049211 Job Description: L2 Support Technician (POS Systems)
Location: New Albany, Ohio (Partial Remote)
Role Overview
The Point of Sale (POS) Level 2 Support Team is responsible for technology support and customer service for retail locations globally. This role provides Tier II support for store POS hardware and applications. The team serves as a bridge between the service desk and engineering teams and manages the installation of standard technology solutions for new and remodeled stores. This position supports evolving store systems to ensure quality and uptime for over 700 stores.
Key Responsibilities
- Demonstrate qualities representative of the company's culture with an appreciation for customer service, inclusiveness, and hospitality.
- Monitor and maintain the queue of store-related incidents escalated from the service desk or de-escalated from engineering teams.
- Analyze incident patterns to identify trends and opportunities for service desk enablement.
- Collaborate with engineering teams on capital projects, representing the needs of support and operations teams.
- Support a Linux-based Point of Sale Operating System, Android and iOS mobile devices, and back-office print technology, including basic network troubleshooting.
- Participate in an on-call rotation to support a global store environment.
- Work with global vendors to provide consistent support for stores.
- Assist with store IT-focused projects and rollouts.
Required Qualifications
Experience: 2+ years of experience in technical or customer support services.
Technical Skills: Proficient with distributed computing architectures, remote device management, and deployment experience in a retail or restaurant environment.
Professional Skills:- Ability to think and react in a high-energy, fast-paced environment.
- Excellent communication skills, including phone support.
- Strong personal time management skills.
- Excellent customer service and problem-solving skills.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
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