Genesis10 is currently seeking an AI Platform Relationship Manager for a contract position with a Global Financial Institution located in New York, NY, Jersey City, NJ, or Pennington, NJ. This is a 12+ month contract opportunity. As the primary relationship owner, you will act as the single point of contact for internal Lines of Business (LOBs) using the enterprise GenAI platform. This role is responsible for driving adoption, managing ongoing engagement, and ensuring the successful delivery of enhancements, issue resolution, and platform support.
Responsibilities: - Serve as the single point of contact for assigned LOB stakeholders (business + tech), building trusted, long-term partnerships
- Drive usage and expansion of GenAI capabilities across LOB use cases; ensure alignment to business outcomes
- Capture and scope enhancement requests, new use cases, and small feature needs; prioritize with platform/product teams
- Own end-to-end resolution of production issues, coordinating with platform engineering, support (L2/L3), and infrastructure teams
- Educate LOB teams on platform capabilities, best practices, and guardrails (security, compliance), and onboarding patterns
- Partner with product, engineering, and release teams to ensure smooth rollout of updates, changes, and new features
- Translate LOB needs into actionable inputs for product roadmap, platform improvements, and service enhancements
- Track usage, adoption metrics, issues, and satisfaction; provide regular updates to stakeholders and leadership
Requirements: - Practitioner Level PI Planning and AGILE/SAFe experience
- AI Delivery experience within a financial institution
- Strong relationship management skills in enterprise or financial services environments
- Working knowledge of APIs, AI/ML or GenAI concepts, platform-based delivery, and SDLC
- Ability to triage issues, navigate ambiguity, and drive resolution across multiple teams
- Excellent communication skills with the ability to translate between business and technical audiences
- Experience coordinating cross-functional teams (product, engineering, support)
- Familiarity with incident management, change/release processes, and service management models
- Working knowledge of Python
Desired skills: - Experience in AI/ML platforms, data platforms, or API products
- Prior role in Account Management, Client Success, Product Operations, or Technical Program Management
- Exposure to financial services domains (consumer, markets, banking)
- Familiarity with enterprise controls (security, compliance, model governance)
- Proactive, highly organized, and accountable with strong influencing skills
- Comfortable operating in a fast-evolving, emerging technology space
Pay range: $54.37 - $62.37 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
