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Data Scientist - CRM Intelligence AI Orchestration

Hybrid in New York, NY, US • Posted 3 hours ago • Updated 3 hours ago

Contract Corp To Corp

Contract W2

Contract Independent

12 Months

No Travel Required

Hybrid

Depends on Experience

ThinkNorth LLC

Fitment

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Job Details

Skills

Data Scientist
CRM
Generative AI
AI Orchestration
Python
Graphs

Summary

Hi,

Role: Data Scientist - CRM Intelligence AI Orchestration

Location: New York, NY (Onsite - Hybrid)
Duration: 12+ Months

Job Description:

Primary Skill

CRM Analytics Machine Learning Generative AI AI Orchestration Customer Intelligence
Strong experience in Data Science Machine Learning and Advanced Analytics with focus on Customer Sales Service and CRM domains
Handson experience analyzing CRM data from platforms such as Salesforce Dynamics 365 Oracle CX SAP CRM or similar enterprise customer platforms
Experience assessing CRM data landscapes and identifying opportunities for AIdriven transformation intelligent automation and customer experience improvement
Strong experience with Generative AI Large Language Models LLMs Prompt Engineering RAG and AIpowered enterprise search
Experience designing and implementing AI orchestration solutions involving multiple AI services enterprise applications knowledge repositories and business workflows
Strong understanding of Agentic AI concepts autonomous agents task planning tool usage memory management and humanintheloop architectures
Experience creating customer intelligence models including Customer Segmentation Lead Scoring Opportunity Prediction Churn Prediction Next Best Action and Customer Lifetime Value models
Proficiency in Python SQL Pandas ScikitLearn TensorFlow PyTorch LangChain Semantic Kernel AutoGen CrewAI or similar AI frameworks
Experience integrating CRM platforms with enterprise knowledge sources document repositories workflow systems and conversational AI solutions
Strong experience with cloudbased AI and analytics platforms including Azure AI Azure ML Databricks Snowflake AWS SageMaker or equivalent
Experience working with structured and unstructured customer data including emails chat transcripts service tickets call summaries and CRM interactions
Ability to translate business requirements into AI and analytical solutions that improve customer engagement productivity and operational efficiency
Experience implementing Responsible AI model governance explainability security privacy and compliance controls

Secondary Nice To Have Skills NOT MANDATORY

Experience with CRM modernization or digital transformation programs
Experience with Vector Databases Knowledge Graphs and GraphRAG architectures
Experience with MLOps CICD Model Monitoring and AI Operations
Knowledge of Customer Service AI Copilot solutions Conversational AI and AI Agent platforms

Soft Skills

Excellent analytical thinking and problemsolving capabilities
Strong communication and storytelling using data and business insights
Ability to influence business stakeholders and present AI recommendations to executive leadership
Strong collaboration skills across business architecture CRM and engineering teams

Best Regards,

Sam

Lead Technical Recruiter

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91131801
Position Id: 9113345
Posted 3 hours ago

Company Info

About ThinkNorth LLC

ThinkNorth is a full-service provider of contingent staffing in support of technology solutions for industry leading Enterprise Technology Projects.

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Sam Baker

Recruiter @ ThinkNorth LLC

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