Job Role: Client Partner - Edtech
Job Location: New York City/New Jersey
Job Type: FTE
Job Summary
Key Responsibilities:
● Client Relationship Management
○ Serve as the primary point of contact for US-based clients, ensuring consistent engagement and satisfaction.
○ Build long-term partnerships by understanding curriculum needs, platform challenges, and strategic learning goals.
○ Drive account growth through cross-sell and up-sell opportunities across Straive’s content, data, and engineering portfolios.
● P&L Management
○ Own annual P&L responsibility , ensuring profitability and revenue growth.
○ Manage budgets, forecast revenue, and optimize operational efficiencies across onshore/offshore teams.
○ Prevent account churn and improve delivery cost structures.
● Strategic Planning & Execution
○ Develop and execute account plans aligned with client learning objectives and Straive’s growth goals.
○ Ensure delivery excellence in digital publishing, platform modernization, and data engineering projects.
○ Stay ahead of EdTech trends, competitive landscape, and emerging technologies (LLMs, personalized learning pathways).
● Domain & Technical Expertise
○ Demonstrate deep knowledge of higher education, K-12 publishing, assessments, and digital content standards (LTI, QTI, SCORM).
○ Act as a trusted advisor, offering insights on modern learning experience design (LXD) and EdTech frameworks.
● Solutioning, Data & AI Innovation
○ Collaborate with technology teams to design innovative learning solutions leveraging analytics, Generative AI, and SaaS platforms.
○ Drive adoption of learning analytics, dashboards, and predictive models for student retention.
○ Propose scalable, secure, and cost-effective cloud-native architectures aligned with client objectives.
Qualifications
o Education: Bachelor’s in Business Administration, Education Technology, Computer Science, or related field (MBA preferred).
o Experience: 10+ years in account management, client partnerships, or business development within EdTech/Higher Education/Digital Publishing.
o Leadership: Proven success leading large, globally distributed teams and managing complex delivery architectures.
o Commercial Scale: Direct P&L ownership of $5–6M with consistent revenue growth and profitability.
o Industry Knowledge: Strong understanding of Client challenges, AI-native personalization, and compliance standards (FERPA, COPPA, WCAG).
o Technical Acumen: Familiarity with analytics, cloud ecosystems, and AI-driven solutioning. o Soft Skills: Exceptional communication, negotiation, and executive presence with fluency in the US enterprise/ institutional market.
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