***Onsite 5 days each week***
***We are unable to sponsor for this permanent full-time role***
***Position is bonus eligible***
Prestigious Global Firm is currently seeking a Conference Center Technology Specialist with Avixa CTS certification. Candidate will be the front line of conference technology support within the Conference Center, supporting critical meetings and large-scale events. In this role, candidate will lead by example, anticipate technical needs before issues arise, and translate complex audiovisual (AV) technology into seamless, user-friendly experiences. Monday-Friday (10am-6pm)
Responsibilities:
• Deliver White Glove Support: Respond promptly and professionally to technical requests, maintaining composure and service excellence in high pressure situations.
• Ensure Meeting Readiness: Set up, operate, and monitor conference room technology to support meetings, events, and virtual proceedings from start to finish.
• Operate Advanced AV Systems: Support live event AV productions, troubleshooting complex issues in real time to ensure uninterrupted experiences.
• Partner with Meeting Hosts: Collaborate with attorneys, clients, and conference teams to understand objectives and align the right technical solutions, clearly explaining technology to non technical users.
• Support Unified Communications: Configure, operate, and troubleshoot platforms such as Cisco Webex, GoToMeeting, Zoom Meetings/Webinars, and Microsoft Teams.
• Maintain Rooms & Systems: Perform enhanced testing and preventative maintenance to ensure all conference technology is fully functional before use.
• Improve Processes & Documentation: Maintain equipment inventories and update local and firmwide documentation, processes, and procedures.
• Collaborate Firmwide: Partner with Conference Technology teams across offices and respond to Service Desk tickets to resolve issues efficiently.
Qualifications:
• Education or Equivalent Experience: Advanced AV technical training or equivalent hands-on experience supporting high level events in a fast-paced environment.
• Relevant Experience: 5–7 years of professional audio visual (AV) experience in a conference center or similar setting.
• Technical Credentials: AVIXA Certified Technology Specialist (CTS) certification.
• Customer Service Mindset: A strong commitment to delivering exceptional, anticipatory service and exceeding client expectations.
• Communication & Problem Solving: Clear verbal and written communication skills with the ability to troubleshoot quickly and exercise sound judgment.
• Technical Expertise: Strong knowledge of Cisco codecs and configurations, Crestron systems, Q SYS audio, and the ability to read AV drawings for tier one troubleshooting; general proficiency with Microsoft Outlook 365 and Microsoft Office applications.
• Presentation & Post Production Skills: Working knowledge of Microsoft PowerPoint and Adobe Premiere for video editing and presentation support.
• Adaptability & Flexibility: Willingness to stay current with evolving AV technologies; ability to lift up to 30 pounds, move throughout the workplace, and adjust hours as needed, including occasional weekends.
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