Conference Center Technology Specialist

***Hybrid, 3 days onsite, 2 days remote***

***10:00am till 6:00 PM***

Responsibilities:

• Deliver White Glove Support: Respond promptly and professionally to technical requests, maintaining composure and service excellence in high pressure situations.
• Set up, operate, and monitor conference room technology to support meetings, events, and virtual proceedings from start to finish.
• Support live event AV productions, troubleshooting complex issues in real time to ensure uninterrupted experiences.
• Collaborate with attorneys, clients, and conference teams to understand objectives and align the right technical solutions, clearly explaining technology to non technical users.
• Configure, operate, and troubleshoot platforms such as Cisco Webex, GoToMeeting, Zoom Meetings/Webinars, and Microsoft Teams.
• Perform enhanced testing and preventative maintenance to ensure all conference technology is fully functional before use.
• Maintain equipment inventories and update local and firmwide documentation, processes, and procedures.
• Partner with Conference Technology teams across offices and respond to Service Desk tickets to resolve issues efficiently.

Qualifications:

• Education or Advanced AV technical training or equivalent hands on experience supporting high level events in a fast paced environment.
• 5 7 years of professional audio visual (AV) experience in a conference center or similar setting.
• AVIXA Certified Technology Specialist (CTS) certification.
• A strong commitment to delivering exceptional, anticipatory service and exceeding client expectations.
• Strong knowledge of Cisco codecs and configurations, Crestron systems, Q SYS audio, and the ability to read AV drawings for tier one troubleshooting; general proficiency with Microsoft Outlook 365 and Microsoft Office applications.
• Working knowledge of Microsoft PowerPoint and Adobe Premiere for video editing and presentation support.
• Willingness to stay current with evolving AV technologies; ability to lift up to 30 pounds, move throughout the workplace, and adjust hours as needed, including occasional weekends.