Conference Center AV Specialist

Conference Center Specialist

Salary: $75k-$100k + bonus

Location: New York, NY

Hybrid: 3 days onsite, 2 days remote

Mon-Fri: 10am-6pm

*We are unable to provide sponsorship for this role*

Qualifications

• Advanced AV technical training or equivalent hands-on experience supporting high level events in a fast-paced environment.
• 5 7 years of professional audio visual (AV) experience in a conference center or similar setting.
• Technical Credentials: AVIXA Certified Technology Specialist (CTS) certification.
• Strong knowledge of Cisco codecs and configurations, Crestron systems, Q SYS audio, and the ability to read AV drawings for tier one troubleshooting; general proficiency with Microsoft Outlook 365 and Microsoft Office applications.
• Working knowledge of Microsoft PowerPoint and Adobe Premiere for video editing and presentation support.
• Willingness to stay current with evolving AV technologies; ability to lift up to 30 pounds, move throughout the workplace, and adjust hours as needed, including occasional weekends.

Responsibilities

• Deliver White Glove Support: Respond promptly and professionally to technical requests, maintaining composure and service excellence in high pressure situations.
• Ensure Meeting Readiness: Set up, operate, and monitor conference room technology to support meetings, events, and virtual proceedings from start to finish.
• Operate Advanced AV Systems: Support live event AV productions, troubleshooting complex issues in real time to ensure uninterrupted experiences.
• Partner with Meeting Hosts: Collaborate with attorneys, clients, and conference teams to understand objectives and align the right technical solutions, clearly explaining technology to non-technical users.
• Support Unified Communications: Configure, operate, and troubleshoot platforms such as Cisco Webex, GoToMeeting, Zoom Meetings/Webinars, and Microsoft Teams.
• Maintain Rooms & Systems: Perform enhanced testing and preventative maintenance to ensure all conference technology is fully functional before use.
• Improve Processes & Documentation: Maintain equipment inventories and update local and firmwide documentation, processes, and procedures.
• Collaborate Firmwide: Partner with Conference Technology teams across offices and respond to Service Desk tickets to resolve issues efficiently.