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Job Details

Skills

Remote Support
Issue Tracking
Remote Desktop
Hardware Management
Laptop
Procurement
Software Support
Software Licensing
Identity Management
Access Control
Authentication
Virtual Private Network
Wireless Communication
Documentation
Computer Hardware
Inventory
User Guides
Knowledge Base
Policies and Procedures
Regulatory Compliance
Data Security
Privacy
Onboarding
Technical Training
Logistics
Accountability
IT Operations
Management
Network
IT Management
FOCUS
Customer Satisfaction
Partnership
Customer Facing
Technical Support
SaaS
Slack
Atlassian
Cisco
Meraki
OS X
IOS Development
Android
Operating Systems
Microsoft Azure
Microsoft Windows
Videoconferencing
Information Technology
Evaluation
Exceed

Remote Support
Issue Tracking
Remote Desktop
Hardware Management
Laptop
Procurement
Software Support
Software Licensing
Identity Management
Access Control
Authentication
Virtual Private Network
Wireless Communication
Documentation
Computer Hardware
Inventory
User Guides
Knowledge Base
Policies and Procedures
Regulatory Compliance
Data Security
Privacy
Onboarding
Technical Training
Logistics
Accountability
IT Operations
Management
Network
IT Management
FOCUS
Customer Satisfaction
Partnership
Customer Facing
Technical Support
SaaS
Slack
Atlassian
Cisco
Meraki
OS X
IOS Development
Android
Operating Systems
Microsoft Azure
Microsoft Windows
Videoconferencing
Information Technology
Evaluation
Exceed

Summary

Navan is seeking an IT Support Engineer for our New York City office. This is an on-site position requiring five days a week in the office. The primary responsibilities include providing technical support to end-users in the NYC office and to all Navan users globally. This fast-paced role involves a variety of tasks, from onboarding new hires and troubleshooting user issues to providing hands-on support for all IT-supported equipment and functions.

What You'll Do:

Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walkups, or remote desktop tools, to diagnose and resolve hardware and software issues
Hardware Maintenance: Install, configure, and maintain laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary
Hardware Procurement: Assist in the selection and procurement of IT equipment. Manage inventory and asset tracking
Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and security updates. Assist with software licensing
User Account Management: Modify, and deactivate user accounts, email addresses, and access permissions as needed. Ensure proper access control and user authentication
Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections
Documentation: Maintain accurate records of support tickets/requests, resolutions, and hardware/software inventory. Create and update user guides and knowledge base articles
IT Policies and Compliance: Enforce company IT policies and procedures, as well as compliance with relevant regulations, such as data protection and privacy laws
Manage and lead onboarding logistics and IT training for new hires, as well as offboarding logistics for retrieving equipment
Support local A/V Operations
Support Company All Hands events, as well as any ad-hoc local All Hands events
Provide white glove support to C-level executives
Participate in an on-call rotation schedule for IT Support and monitoring/alerting activities, which involve after-office hours and weekends
Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network checks, etc.)
Assist IT leadership and other IT cross-functional teams with project-level deliverables

What We're Looking For:

Focus on the customer: As an IT Support Engineer, you are expected to be knowledgeable of customers' business and requests and use the information to drive higher levels of service and customer satisfaction. You establish and maintain strong effective relationships and partnerships with customers through trust and respect
Communicate with Candor: Thoughtfully propose ideas to the team during working sessions and invite feedback on those ideas. You are able to make decisions using objective criteria such as data or well-reasoned pros/cons. You have a cooperative demeanor and mutual respect for others. You can maintain confidentiality when required
4+ years of experience in a customer-facing IT Support function
4+ years of experience in administration of SaaS tools (Okta, Google Workplace, Slack, Atlassian, Zoom, Jamf, Intune, Cisco Meraki, etc.)
Strong familiarity with macOS, Windows, iOS, and Android operating systems and devices
Strong experience and knowledge of Jamf for troubleshooting Apple devices, as well as Azure/Intune for troubleshooting Windows devices
Strong A/V & Video Conferencing setup and troubleshooting experience
Proven ability as an IT Specialist in a fast-paced and corporate environment
Ability to lift and carry items weighing 10-50 pounds
Bachelor's degree in Information Technology or any Computer-related degree is a huge plus

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity.

For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range

$54,000-$120,000 USD

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183440
Position Id: f2af247f558baafb2f15d55aa26c9f0d
Posted 6 hours ago

IT Support Analyst - End User Technology & Experience

New York, New York

•

Today

Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities We are seeking an expe

Full-time

USD 115,000.00 - 130,000.00 per year

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IT Support Engineer

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