Motion Recruitment Partners, LLC
Motion Recruitment Partners, LLC

Senior Helpdesk Technician / Onsite / Boston, MA / Finance

Boston, MA, US • Posted 8 hours ago • Updated 8 hours ago
Full Time
On-site
$100000 - $130000/yr
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Job Details

Skills

  • Help Desk
  • Finance
  • Mergers and Acquisitions
  • Mobile Technology
  • Migration
  • Remote Support
  • Service Desk
  • Multi-factor Authentication
  • IT Service Management
  • Communication
  • Financial Services
  • Email Security
  • Artificial Intelligence
  • Productivity
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft
  • Active Directory
  • Microsoft Windows
  • OS X
  • IOS Development
  • Collaboration
  • Microsoft Live Meeting
  • Management
  • Mobile Devices
  • Network
  • Insurance
  • SAP BASIS

Summary

This role gives you the opportunity to join aa growth-focused investment firm in Boston, MA as a full-time Senior Enterprise Service Technician. You'll provide hands-on support across Microsoft 365, Windows and macOS devices, mobile technology, business applications, and collaboration tools.

This is a high-visibility role for a proactive problem solver who enjoys taking ownership and delivering discreet, polished support to senior professionals. You'll help keep the firm's technology reliable and secure while contributing to device rollouts, migrations, and service improvements.
Required Skills & Experience
  • 4+ years of desktop support or service desk experience, including 2+ years in a senior or escalation role
  • Strong Windows 10/11 and Microsoft 365 experience
  • Working knowledge of Microsoft Entra ID, Active Directory, MFA, and conditional access
  • Experience with Microsoft Intune and iOS device support
  • Working knowledge of macOS and an ITSM ticketing platform
  • Excellent communication, sound judgment, and discretion with confidential information
  • A proactive, solutions-focused approach and experience supporting executives
Desired Skills & Experience
  • Experience in financial services or another regulated environment
  • macOS device management, endpoint or email security, or web filtering experience
  • Experience supporting AI productivity tools in a business setting
What You Will Be Doing Tech Breakdown
  • Microsoft 365, Outlook, Teams, OneDrive, and Office applications
  • Microsoft Entra ID, Active Directory, and Intune
  • Windows, macOS, and iOS devices
  • Business applications, collaboration platforms, and conference room technology
Daily Responsibilities
  • Resolve account, access, device, application, and collaboration issues
  • Provide high-touch executive, calendar, and live meeting support
  • Set up and manage mobile devices, new-hire equipment, loaners, and offboarding
  • Support conference rooms, firm events, and first-line network or building-access requests
  • Document tickets, identify recurring issues, and contribute to technology rollouts and improvements
The Offer
  • Full-time, on-site role in the Boston office
  • Participation in an after-hours and weekend support rotation
  • Occasional travel between offices

You will receive the following benefits:
  • Medical, Dental, and Vision Insurance
  • Vacation Time
  • Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10105282
  • Position Id: 894583
  • Posted 8 hours ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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