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Skills

NICE
Actimize

Summary

Title: NICE Actimize Consultant

Location: New York, USA

Long Term Contract

Primary Skills

Hands-on L2 production support experience on NICE Actimize (CDD and SAM/AML monitoring modules) - minimum 6 to 8 years
Working knowledge of Bridger XG or equivalent OFAC/sanctions screening platforms
Strong incident management and major incident bridge leadership experience (Sev1/Sev2 ownership, RCA presentation to business stakeholders)
ITIL v3/v4 certified, with demonstrated ownership of Incident, Problem, and Change management processes in a banking environment
Experience managing a distributed (onsite-offshore) L2 support team and acting as single point of escalation for client IT and business teams

Secondary Skills

Exposure to PDLGD, CreditLens, BancWare, or Archer GRC platforms
SQL and basic ETL/job scheduler troubleshooting (Control-M, Autosys, or equivalent)
ServiceNow incident/problem/change module experience
Familiarity with US banking regulatory context (BSA/AML, OFAC, OCC/FinCEN expectations)
Strong client-facing communication, status reporting, and stakeholder management skills

Job Description

Purpose of the Role

The onsite Senior Manager is the single point of accountability for L2 production support of the IDB Risk and Compliance application portfolio, acting as the bridge between the client''s business/IT stakeholders in NY and the offshore L2 support team in Chennai. This role owns service levels, incident governance, and continuous improvement of the L2 support function.

Key Responsibilities

Provide Level 2 (L2) production support for IDB Risk and Compliance applications, including incident triage, diagnosis, root cause analysis, and resolution within defined SLAs
Manage and resolve incidents escalated from L1/Help Desk for Actimize (CDD and SAM), Bridger XG (OFAC), PDLGD, CreditLens, BancWare, Archer, Evolv, Fraud Analyst, TREPP, ICE BlackNight, and Regulatory Data Corporation (RDC)
Investigate and resolve Data Load and Data Quality (DL/DQ) issues, including upstream and downstream interface failures
Perform job monitoring, batch failure analysis, and database level troubleshooting using SQL
Coordinate with infrastructure, network, and vendor support teams for cross functional incident resolution
Maintain incident documentation, knowledge base articles, and runbooks within ServiceNow
Support change management activities including release validation, regression testing coordination, and post deployment monitoring
Ensure adherence to ITIL aligned incident, problem, and change management processes
Escalate to L3 (application engineering and vendor) only when resolution requires code or platform level changes, while owning the incident through closure
Own the client relationship for L2 support: chair incident review and service review calls, present RCAs to business and IT stakeholders
Provide governance oversight of the offshore L2 team (M and SM), reviewing ticket quality, SLA adherence, and knowledge base health
Drive continuous improvement: recurring incident analysis, automation of repetitive L2 tasks, and proactive monitoring recommendations
Act as the primary escalation interface to L3 (application/vendor engineering teams) and to infrastructure/network teams

Eligibility Criteria

Bachelor''s degree in Computer Science, Information Systems, or related field
Minimum 12+ years of overall IT experience, with at least 5 years in financial crime compliance, risk, or banking application production support
Prior experience supporting a US banking or financial services client is strongly preferred

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10273009
Position Id: 9028161
Posted 7 days ago

Fitment

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Nandha Kumar

Recruiter @ KRG Technologies Inc

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NICE AML BA - Actimize

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