End User Support Technician

job summary:

Want a role where your technical skills directly impact how smoothly an entire company runs every day? We're looking for a high-energy End User Technology (EUT) Specialist to drive our clients daily tech operations. From launching seamless new-hire onboarding to tackling complex network, Citrix, and VDI challenges, you'll be the ultimate tech backbone of our team. If you love variety, thrive under pressure, and take pride in delivering top-tier support, let's talk!

location: New York, New York

job type: Contract

salary: $29 - 31 per hour

work hours: 8am to 5pm

education: Associates



responsibilities:

• Excellent communication skills, including oral, written and presentation skills.
• Ability to communicate effectively with peers, end users, and all levels of technology teams.
• Good working knowledge of network technologies.
• Familiar with identifying and resolving basic network issues pertaining to computer connectivity on the network.
• Communication skills to work effectively with team members, support personnel and clients, ability to work as part of team or independently.
• New Hire onboarding, assets management.
• Identifying, diagnosing, and resolving hardware\Software mainframe issue.
• Installing and up grading software "Bloomberg/Audio Video setting up meeting" and helping while configuring software.
• VDI, Citrix, login\performance issue. general support with project coordination.
• Assisting with technical flaw with soft phone, mails, Zoom and bitlocker login issue.
• Network related issues like LAN/WAN connecting problem network access performance issue.
• Coordinating with internal and external support teams for timely fix.
• Coordinating with maintenance agreement for warranty/repairing hardware covered under HP/Dell/Poly etc....
• Assisting with peripheral like printers, scanners, cabling systems LAN network interface for access points.
• Supporting team and documenting process and training team members.
• Technical knowledge on MS AD, DNS, DHCP TCP/IP.
• Flexible to work in rotational shifts monthly once depending on shift requirement.
• Ability to organize and prioritize workload while working under pressure but still meeting deadlines.
• Flexibility to work in one of the shifts to provide round the clock support.

qualifications:

- Experience in support management, technology operations, including infrastructure design, professional services, end user services, vendor management, support, strategic planning.

- Work with other IT teams or the business to update ServiceNow incident.

- Monitor requests\incidents sent to 'EUT', working with the support teams to resolve.

- Incident and live problem management.

- Proactively identify and communicate issues reported.

- Orienting and training employees, maintaining a safe and secure work environment, developing personal growth opportunities.

- Maintaining the organization's effectiveness and efficiency by defining delivering and supporting strategic plans for implementing information technologies.

- Comfortable utilizing modern AI tools (such as Microsoft Copilot or ChatGPT) and basic automation in day-to-day workflows to streamline documentation, quickly analyze desktop technical issues, and draft communications

Preferred:

- Knowledge of Bloomberg

- ITIL v4 Foundation Certification

- At least one technical certification

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.