Yale University
Yale University

IT Technician

New York, NY, US • Posted 1 hour ago • Updated 1 hour ago
Full Time
On-site
Fitment

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Job Details

Skills

  • Accountability
  • HIS
  • Technical Support
  • Remote Support
  • Communication
  • Servers
  • Application Servers
  • Tier 2
  • Tier 3
  • Laptop
  • Printers
  • Regulatory Compliance
  • Recovery
  • Inventory
  • Shipping
  • Incident Management
  • Operating Systems
  • Management
  • Customer Support
  • Standard Operating Procedure
  • Computer Hardware
  • Programming Languages
  • Systems Analysis
  • Data Management
  • Microsoft Operating Systems
  • Microsoft Office
  • Computer Science
  • Systems Engineering
  • Applied Mathematics
  • Business Administration
  • Economics
  • Statistics
  • Network
  • Telecommunications
  • Training
  • Data Processing
  • Supervision

Summary

Role: IT Technician

Location: New York, NY

Duration: Long Term

Job Description:

The IT Technician works under the direction of the Assistant Director and/or Director and is responsible for assisting with IT desktop and laptop (including scanners, monitors, keyboards and mice). The IT Technician's day -to -day activities associated with the delivery of IT and administrative services within EITS. The IT Technician will also be responsible and accountable for management of hardware deployments and inventories in his/her care by following the process provide.

General Tasks and Responsibilities Will Include:
  • Point of contact for end-user's assistance to receive technical support for desktops, printers, scanners, devices and equipment
  • Responsible for day to day technical support and timely resolution of end-user's desktop related issues, incident tickets and optimal restoration solution provided to end-users
  • Providing direct, over the phone or remote troubleshooting of end-user desktop, equipment, application, device communication and connectivity issues in a timely fashion
  • Imaging, Installing, diagnosing, repairing, maintaining, and upgrading desktop, devices, equipment, software applications and operating system
  • Supporting all hardware and software Add, Change, Move, Install, Imaging, Upgrade of desktops, printers, scanners, devices, equipment and ensure optimal performance of the end-user workstations
  • Ensuring desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems to help minimize end-user's downtime
  • Where and when necessary perform restoration activities working with other team's access teams
  • Escalates issues/problems to proper tier 2, tier 3 support team members and vendors as the case may be
  • Performs general preventative and remedial maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
  • Performs work in compliance within specified warranty requirements and returns defective equipment/parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory
  • Promptly analyzing incident tickets and end-user incoming call problems and support requests to determine restoration strategy and approach
  • Facilitate end-user's desktop data and application restoration and recovery
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
  • Responsible for tracking hardware and software inventory
  • Familiarize and assist end-users on basic software, hardware and peripheral device operation and use
  • Works with vendor support contacts to resolve technical issues within the desktop environment
  • Arranging and preparing equipment for shipping/receiving and disposition
  • Accurately and promptly record incident/issue and service request ticket work logs and service restoration activities in the incident management system with the date, time and restoration activities summaries
  • Developing in-depth skills and technical knowledge of each system and sub-systems in current and new technologies
  • Maintaining adequate and industry awareness of knowledge of operating systems and application software used to provide a high level of support
  • Maintains, follows and consistently demonstrates a general knowledge of team policy guidelines, processes and procedures
  • Prepares and willing to do any other reasonable and lawful instruction/task on time and correctly
  • Managing time efficiently, effectively, setting priorities appropriately, schedule calls, able to maintain professional demeanor under stress and operate within customer support standard operating procedures
  • Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques;
  • Maintains proper grooming and adheres to attendance and timesheet policy standards.

Other Preferred Skills:
  • Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques;

Knowledgeable In:
  • Microsoft Operating Systems
  • Microsoft Office

Educational Level:
  • A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and
  • Network Services requires a telecommunications background and experience.
  • A satisfactory equivalent combination of training, education, and experience.

Years of Experience:
  • Five (5) years of progressive, responsible experience in the field of data processing, computer systems, and applications.
  • Operations Specialty requires supervisory experience (5 years).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: RTL939169
  • Position Id: 39c08e8c9204a843593daf3a657cb45d
  • Posted 1 hour ago
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