IT Support/ Field Engineer

Description

We are looking for an IT Support/ Field Engineer to provide hands-on technical support and infrastructure assistance for a hybrid environment in New Jersey. This contract-to-permanent opportunity is ideal for a detail-oriented individual who enjoys solving desktop, server, and network issues while supporting end users across both remote and onsite settings. The role combines day-to-day troubleshooting with broader systems support, including work with virtualized platforms and Microsoft-based technologies.

Responsibilities:
Deliver technical support for desktops, servers, and network-connected systems by diagnosing issues and restoring service in a timely manner.
Maintain and support core infrastructure technologies, including VMware, Citrix, and Microsoft environments, to promote stable operations.
Assist end users with operating system issues, device configuration, software support, and general workplace technology needs.
Respond to incidents in a hybrid work model, providing remote assistance as well as onsite support when needed.
Monitor and troubleshoot connectivity, performance, and system reliability concerns across user and infrastructure environments.
Contribute to security-focused IT operations by supporting data protection, file security, and general cybersecurity practices.
Document technical problems, resolutions, and recurring trends to improve service quality and support efficiency.

Requirements

3-5 years of experience in IT services, technical support, or IT consulting roles.
Working knowledge of network administration and infrastructure support, including VMware, Citrix, and Microsoft technologies.
Ability to troubleshoot PC hardware, server platforms, desktop operating systems, and network-related issues.
Bachelor's degree in Computer Science, Information Technology, or a related discipline.
Relevant industry certifications or equivalent technical credentials are preferred.
Comfortable working in a hybrid schedule with both remote and onsite responsibilities.
Strong English communication skills with the ability to support end users professionally and clearly.
Must be authorized to work and be eligible to work in the U.S. without current or future employment visa requirements.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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