IT Field Technician (Level 2)

Description

We are looking for an experienced IT Field Technician (Level 2) to provide hands-on technical support across office technology environments in Hudson, New York. This Long-term Contract opportunity is ideal for someone who enjoys solving end-user issues, maintaining critical systems, and delivering dependable onsite service. The role supports a wide range of hardware, software, connectivity, and productivity tools while helping keep business operations secure and efficient.

Responsibilities:
Deliver onsite technical support for desktops, laptops, printers, wireless connectivity, mobile devices, video conferencing tools, and other workplace technology.
Install, configure, upgrade, relocate, and maintain computer equipment and software while keeping asset records accurate and up to date.
Troubleshoot hardware, operating system, application, and network access issues, resolving user incidents and escalating complex problems through established support channels.
Administer core user support functions within Active Directory, Azure Active Directory, Exchange, and Microsoft 365 environments.
Support business-critical desktop applications and access tools, including multi-factor authentication, VPN connectivity, Intune, and endpoint management platforms.
Assist with identifying security-related issues, respond to threats within the environment, and contribute to remediation efforts when needed.
Create and maintain clear technical documentation, including procedures, issue resolution steps, and service activity records.
Provide onsite assistance for network, application, and production systems to help maintain reliable day-to-day operations.
Conduct audits related to asset management and device lifecycle activities, including updates within Intune, Microsoft Endpoint Manager, and inventory tracking systems.

Requirements

At least 3 years of experience in IT support, field services, or a similar technical support role.
Associate's degree in computer science, business, or equivalent practical experience in a related field.
Working knowledge of Active Directory, Azure Active Directory, Exchange, and Microsoft 365 administration.
Experience supporting Windows environments, including Windows 10, Microsoft Office applications, and general desktop troubleshooting.
Familiarity with service desk processes, ticket management, and escalation best practices.
Hands-on experience with VPN technologies, multi-factor authentication, Intune, and endpoint device administration.
Ability to diagnose technical issues involving hardware, software, peripherals, and user connectivity with a strong customer service approach.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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