IT Field Service Technician

Description

We are looking for an IT Field Service Technician to deliver hands-on technical support for clients across East Hartford, Connecticut and the surrounding area. This position is ideal for someone who enjoys working directly with users, resolving a wide range of infrastructure and desktop issues, and maintaining a high standard of service in the field. The role combines on-site troubleshooting, system setup, and clear documentation to help keep client environments stable, secure, and efficient.

Responsibilities:
Travel to customer sites within the local service area to diagnose and resolve technical issues on-site.
Deploy, configure, and support Windows-based computers, including both hardware components and installed applications.
Install and troubleshoot networking equipment such as switches, routers, firewalls, wireless systems, printers, and related peripherals.
Investigate and resolve server-side problems involving Windows Server environments, Active Directory, and connected services.
Maintain accurate service records, update support tickets, and communicate progress to clients using service management and documentation tools.
Participate in an after-hours support rotation several times per year to assist with urgent client needs outside standard business hours.
Provide general technical assistance as needed and contribute to additional field service tasks assigned by leadership.

Requirements

At least 3 years of experience in IT support, desktop services, or field-based technical roles.
Working knowledge of Microsoft Windows operating systems, including Windows 11, Windows 10, and legacy desktop environments.
Experience supporting Windows Server platforms from 2012 R2 through 2022, including virtualized environments such as Hyper-V or VMware.
Understanding of core networking concepts, including protocols, VLANs, VPN connectivity, and the setup or troubleshooting of network hardware.
Ability to configure and support security-focused devices such as firewalls and routers, along with familiarity with common endpoint protection tools.
Strong troubleshooting skills for Windows systems, servers, and infrastructure components, with careful attention to detail in documentation.
Effective communication and interpersonal skills, with the ability to stay focused and solution-oriented in fast-paced situations.
Valid driver's license and access to a registered, insured, and dependable vehicle for travel to client locations.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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