Description We are looking for an End User Support Analyst to provide hands-on technical assistance for employees in Westwood, Massachusetts. This position supports day-to-day end user needs across hardware, software, and Microsoft 365 tools while helping maintain a reliable and productive workplace technology environment. The role is fully onsite and is well suited for someone who enjoys resolving issues directly with internal users and managing support activities in a fast-paced office setting.
Responsibilities:
- Deliver in-person and remote technical support for employees, addressing workstation, software, and access-related issues in a timely manner.
- Troubleshoot problems involving Windows systems, Microsoft 365 applications, and general desktop functionality to restore normal operations quickly.
- Manage incoming service requests, document resolutions, and keep ticket activity organized to ensure clear communication and follow-through.
- Administer user accounts and permissions within Active Directory and related business systems as needed for onboarding and ongoing support.
- Prepare, deploy, and maintain desktops, laptops, and peripheral equipment for new and existing staff members.
- Track and organize technology assets and inventory, including equipment used to support office, warehouse, and shipping operations.
- Coordinate support needs across office locations and assist with onsite technical coverage based on business priorities.
- Contribute to operational improvements and support tasks related to workplace technology changes or internal system updates when required.
- Coordinate light facilities management and office operations
- Assist with IT asset management, shipping/receiving, and inventory
- Work with vendors and document processes and activities
Requirements - At least 3 years of experience in desktop support, help desk, or end user services within a detail-oriented business environment.
- Practical experience supporting Microsoft Windows 10 and Microsoft 365 applications in an enterprise setting.
- Working knowledge of Active Directory, including user account maintenance and access support.
- Ability to diagnose and resolve common hardware, software, and connectivity issues with minimal supervision.
- Experience handling service desk tickets and maintaining accurate support documentation.
- Strong communication skills with the ability to assist internal users in a clear, detail-oriented manner.
- Exposure to facilities, logistics, or asset management is a plus
- Comfortable working onsite in Westwood, MA and traveling quarterly between other offices (CT and ME)
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