Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support for a growing team in Lowell, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving end-user issues, delivering excellent customer service, and supporting a Microsoft- and Citrix-based environment. The role will focus on day-to-day desktop and help desk support, user account administration, and troubleshooting across hardware, software, and access-related issues. You will work closely with IT leadership and local staff to maintain reliable technology services for the office.

Responsibilities:

Deliver in-person and remote support for employees by diagnosing and resolving common hardware, software, login, and connectivity issues.

Manage service desk requests from intake through resolution, ensuring timely updates, accurate documentation, and a positive user experience.

Support user administration tasks across Microsoft 365, Active Directory, Entra, Azure, and on-premises systems, including account setup, access changes, and password resets.

Troubleshoot and assist with Citrix environments across desktop and mobile access, including workspace connectivity and secure access issues.

Provide support for Windows-based devices and related endpoint technologies, including desktop configuration, basic operating system setup, and device troubleshooting.

Assist with printer and secure print support, as well as general peripheral setup for end users in the office.

Help maintain daily onsite IT coverage for the Lynn, Massachusetts location while partnering with regional and managerial IT resources.

Contribute to endpoint deployment activities and support operating system rollouts, including learning and assisting with IGEL-based desktop environments as needed.

Requirements

Hands-on experience supporting end users in a help desk, desktop support, or service desk environment.
Working knowledge of Active Directory, Microsoft 365, and Windows 10 troubleshooting.
Experience handling service desk tickets and prioritizing technical issues in a structured support process.
Familiarity with Citrix administration or user support, especially for workspace access and session troubleshooting.
Strong customer service and communication skills with the ability to assist users in a detail-oriented, approachable manner.
Basic understanding of Microsoft infrastructure, including Windows environments and user access management.
A certification such as CompTIA or Google IT Support, or a related degree, is preferred.
Ability to work onsite on a daily basis in Lynn, Massachusetts.

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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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