Help Desk/Desktop Support Analyst

Description

We are looking for a dependable Help Desk/Desktop Support Analyst to support a short-term Contract assignment in Boston, Massachusetts. This opportunity is focused on hands-on workstation removal, equipment handling, and organized packing rather than traditional end-user technical support. The ideal candidate is comfortable working on-site, following instructions carefully, and helping complete a large-scale office equipment breakdown efficiently and safely.

Responsibilities:
Dismantle approximately 90 workstation setups, including monitors and related hardware, in preparation for removal and packing.
Sort, group, and pack equipment in an orderly manner so items can be tracked and moved without confusion.
Relocate monitors, peripheral devices, and other computer components from work areas and basement storage spaces.
Handle equipment carefully during teardown and transport to help prevent damage or loss.
Follow site directions, schedule expectations, and workplace guidelines while completing assigned tasks on location.
Assist with general technician-style labor associated with office equipment breakdown and physical movement of hardware.

Requirements

At least 3 years of experience in desktop support, IT technician work, or other hands-on hardware support environments.
Ability to lift, carry, and move computer equipment safely throughout the worksite.
Comfortable performing physical workstation teardown tasks that do not require advanced troubleshooting expertise.
Familiarity with Windows-based environments, including Microsoft Windows 10 and general desktop hardware.
Basic troubleshooting knowledge and awareness of service desk processes, including ticket-based support environments.
Exposure to tools or environments involving Active Directory is preferred.
Reliable attendance and ability to follow arrival times, instructions, and business casual dress expectations.

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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources.

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