Senior Trading Floor Support Specialist – Windows

Location: NYC, NY (100% Onsite)
Duration: 1 Year+
Openings: 2

Job Description

Seeking an experienced IT Support Specialist with strong Trading Floor / Capital Markets experience to provide Windows Desktop and VIP support in a fast-paced financial environment.

Required Skills & Responsibilities

• 5+ years of Windows 7/10/11, macOS, and Windows Server support.
• Strong experience with Active Directory, Group Policy, SCCM, and Imaging.
• Hands-on knowledge of Office 365, Exchange, Outlook, OneDrive, and Teams.
• 5+ years of TCP/IP, DNS, DHCP, VPN, LAN/WAN troubleshooting.
• Trading Floor / Investment Banking / Capital Markets IT Support.
• Bloomberg, FactSet, Reuters, and trading application support.
• VIP / Executive / White Glove Support experience.
• VDI, VMware, Hyper-V, Intune, AirWatch, and MobileIron.
• Hardware, printer, mobile device, and network troubleshooting.
• ServiceNow, ITIL, Disaster Recovery, and Asset Management.

Additional Requirements

• Excellent communication and customer service skills.
• Stable employment history and long-term project experience.
• Must be local to NYC/NJ and available onsite 5 days a week.
• Bachelor's degree or equivalent experience.
• ITIL, CompTIA, or Microsoft certifications preferred.
• No relocation candidates.