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IT Vendor Performance Manager

PSEG

Newark, New Jersey • Today

Full-time

IT Service Delivery Manager

City of New York

New York, New York • Today

Full-time

USD 125,000.00 - 150,000.00 per year

IT Change Manager

Apex Systems

Jersey City, New Jersey • Today

Easy Apply

Full-time

$62 - $67 per hour

IT Business Manager (6 months contract) - Japanese Financial Service

Cinter Career

New York, New York • Today

Full-time

USD 65.00 - 75.00 per hour

Global Manager, IT Employee Services

Resolution Technologies

Hoboken, New Jersey • Today

Full-time

Global IT Manager/Hybrid Hoboken/End User Support

Motion Recruitment Partners, LLC

Hoboken, New Jersey • Today

Easy Apply

Full-time

$150000 - $160000

IT Infrastructure Manager

Dana Corporation

New York, New York • Today

Full-time

Deals Accelerated Solutions IT Senior Manager

PricewaterhouseCoopers LLP

New York, New York • Today

Full-time

USD 124,000.00 - 280,000.00 per year

IT Service Management Manager

New York University

New York, New York • Today

Full-time

USD 118,697.75 - 138,697.75 per year

Deals Accelerated Solutions IT Manager

PricewaterhouseCoopers LLP

New York, New York • Today

Full-time

USD 99,000.00 - 232,000.00 per year

Manager PEPI , IT M&A Infrastructure

Alvarez & Marsal

New York, New York • 6d ago

Full-time

USD 125,000.00 - 190,000.00 per year

Digital Assurance & Transparency - IT Audit Manager

PricewaterhouseCoopers LLP

New York, New York • Today

Full-time

USD 99,000.00 per year

Manager, IT Compliance - Remote, East Coast (Raleigh, Jersey City or New York City preferred)

Arch Capital Group

Remote or New York, New York • Today

Full-time

USD 90,000.00 - 130,000.00 per year

Application Development Information Technology Manager

MetroPlusHealth

New York, New York • Today

Full-time

USD 135,849.00 - 145,849.00 per year

IT Program Manager III

Apex Systems

Jersey City, New Jersey • Today

Easy Apply

Full-time

$65 - $67 per hour

IT Sourcing Manager

Dassault Systems Americas Corp.

New York, New York • Today

Full-time

USD 120,000.00 - 140,000.00 per year

Senior Manager, IT Delivery

Toast

New York, New York • 12d ago

Full-time

USD 111,000.00 - 178,000.00 per year

Senior Manager, RBC US IT Audit

Royal Bank of Canada

Jersey City, New Jersey • Today

Full-time

USD 110,000.00 - 190,000.00 per year

Manager, IT Support

Simons Foundation

New York, New York • Today

Full-time

USD 99,000.00 - 125,000.00 per year

IT Project Governance Manager

Kforce Technology Staffing

Jersey City, New Jersey • Today

Contract

$35.00 - $40.25 hourly

Manager - IT Audit, Data Governance

American Express

New York, New York • Today

Full-time

USD 89,250.00 - 150,250.00 per year

Manager of IT Training & Development

Epiq

New York, New York • Today

Full-time

USD 120,000.00 - 150,000.00 per year

IT Finance Manager

Jobot

New York, New York • Today

Full-time

USD 120,000.00 - 135,000.00 per year

IT Finance Manager

Jobot

New York, New York • Today

Full-time

USD 120,000.00 - 135,000.00 per year

IT Technical Specialist Manager

Apex Systems

New York, New York • Today

Easy Apply

Full-time

$120 - $130 per hour

IT PROGRAMS BUDGET MANAGER

City of New York

New York, New York • Today

Full-time

USD 100,000.00 - 125,000.00 per year

Assistant Vice President, IT Business Manager

CLS-Group

Woodbridge Township, New Jersey • Today

Full-time

Audit (IT) Manager

Metropolitan Transportation Authority

New York, New York • Today

Full-time

USD 125,053.00 per year

Assistant Vice President, IT Business Manager

CLS-Group

Woodbridge Township, New Jersey • 5d ago

Full-time

IT Business Manager

Mizuho Bank, Ltd.

New York, New York • Today

Full-time

USD 150,000.00 - 200,000.00 per year

Job Details

Skills

Presentations
Leadership
SLA
Invoice Management
Negotiations
Performance Management
Performance Metrics
Auditing
Productivity
Incident Management
Continuous Improvement
Issue Resolution
Service Level Management
Service Level
Relationship Management
Service Delivery
Decision-making
Reporting
Management
Invoices
SAP BASIS
Billing
Interfaces
Financial Management
Finance
Procurement
Analytics
Licensing Management
Mathematics
Microsoft
SAP
Ariba
Energy
Accounting
ITIL
Marketing
Jersey

Presentations
Leadership
SLA
Invoice Management
Negotiations
Performance Management
Performance Metrics
Auditing
Productivity
Incident Management
Continuous Improvement
Issue Resolution
Service Level Management
Service Level
Relationship Management
Service Delivery
Decision-making
Reporting
Management
Invoices
SAP BASIS
Billing
Interfaces
Financial Management
Finance
Procurement
Analytics
Licensing Management
Mathematics
Microsoft
SAP
Ariba
Energy
Accounting
ITIL
Marketing
Jersey

Summary

Job Number: 7577

External Description:

Job Summary

The Vendor Performance Manager is responsible for the performance of the services by the Service Provider. Acts as a technical and functional subject matter expert, as well as an expert in the analysis, interpretation and presentation of performance measures to enable senior leadership to understand process performance, report progress against targets (SLA's), and proactively manage service delivery in alignment with the performance expectations of the organization. Key areas of this role will include: Contracted Deliverable Administration, Performance Management, Issue Management, Service Level Management, Governance, Relationship Management, Invoice Management.

This is a "Project" position designed to support project work for a limited duration. While the exact duration of the project is yet to be determined, we currently anticipate a period of 3-5 years based on business needs at the present time following which you will separate from the Company. It is important for you to understand that this period may be shortened based on business needs in the future at which point you will separate from the Company. It is also important for you to understand that this employment is of a limited duration and that you will not be entitled to separation benefits under any PSEG plan at the time you separate from the Company. Director Level approval and waiver will be required for you to bid on other PSEG opportunities within the first 3 years of assignment. From year 4 through the end of your assignment, Director level approval and waiver will not be required. If your assignment ends prior to the anticipated timeframe based on business needs, you will be allowed to bid on other PSEG opportunities without Director level approval from the time you are notified your assignment will be ending through the end date of the assignment.

Job Responsibilities

Management & Administration of Contracted Deliverables: Manage contract deliverables and administrative requirements including: creation of the Deliverables and Obligations tracker; review of contract-sensitive aspects of proposed new work; negotiation activities; management of contract-required approvals, authorizations, consents, and notices; and management of correspondence.
Performance Management: Manage the aggregate performance metrics reported at the management and Executive Committees. Conduct comprehensive supplier relationship/performance reviews and reports on all aspects of Provider Relationship Management. Conduct regular service reviews; manage and audit Service Provider performance and productivity relative to Service Levels. Ensure all terms and conditions of the agreement are satisfied, contractual constructs are fit for purpose and mitigate any risk exposures; work with the Strategic Provider to progress the goals and objectives of the set of agreements.
Issue Management: Act as point of escalation for contracted service level related issues that arise at the service delivery level. Maintain and track status of all services engagement-related issues from initiation through resolution. Types of issues include contract, invoice, service issues, and other issues that may arise in the relationship. Participate in ongoing continuous improvement processes to mitigate issues and risks. Function as the main point capture and facilitate the resolution of escalated issues in a consistent/structured way, encouraging issue resolution at the lowest levels of the organization, and escalation following a pre-defined path.
Service Level Management: Manage contracted service delivery against agreed service levels. Included receiving, reviewing, and validating service level reporting as provided by supplier, in conjunction with service delivery teams. Capturing service level misses and discussing with supplier, and creating plans for improvement where needed. Review service level against invoicing to calculate compensable targets for credits due back form supplier for performance misses, or credits earned by supplier for positive performance.
Governance & Relationship Management: Managing established touch points with suppliers and stakeholders to address service delivery and performance, and to facilitate decision making. Routine assessment of relationship between the company and supplier, and providing plans for improvement and maturity or relationship where necessary. Producing periodic reporting and establishing touchpoints to apprise Executives and Stakeholders of performance of contracted projects.
Invoicing/Financial Management: Managing review and validation of invoicing with supplier, stakeholders, and IT Finance on monthly basis, to promote accuracy in billing, as well as alignment with establish approval and payment processes. Interfaces with Financial Management to analyze performance outcomes for Performance Credits/Earn-backs. Coordinate with finance manager, finance, procurement, and IT leaders on of annual and monthly IT vendor spend (primarily contract financials). Spend analytics and identification of opportunities/risks, including high-level analysis of license management working with license contract owners.

Job Specific Qualifications

Bachelor degree in Business, Math, IT/CS with at least 8 years of relevant work experience. In lieu of a Bachelor's degree, at least 10 years of relevant work experience.
Proficient with Microsoft 0365, SAP, Ariba
Department of Energy's regulation 10 CFR 810 is required.

Desired

Advanced degree e.g., master's degree in business or accounting
ITIL Foundations Certification

Job Number: RQ#83521

Community / Marketing Title: IT Vendor Performance Manager

Location_formattedLocationLong: Newark, New Jersey US

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1cebf5
Position Id: d81ad92ae55d1bfd7b317cc66e6decc0
Posted 30+ days ago

Fitment

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Job Details

Skills

Presentations
Leadership
SLA
Invoice Management
Negotiations
Performance Management
Performance Metrics
Auditing
Productivity
Incident Management
Continuous Improvement
Issue Resolution
Service Level Management
Service Level
Relationship Management
Service Delivery
Decision-making
Reporting
Management
Invoices
SAP BASIS
Billing
Interfaces
Financial Management
Finance
Procurement
Analytics
Licensing Management
Mathematics
Microsoft
SAP
Ariba
Energy
Accounting
ITIL
Marketing
Jersey

Presentations
Leadership
SLA
Invoice Management
Negotiations
Performance Management
Performance Metrics
Auditing
Productivity
Incident Management
Continuous Improvement
Issue Resolution
Service Level Management
Service Level
Relationship Management
Service Delivery
Decision-making
Reporting
Management
Invoices
SAP BASIS
Billing
Interfaces
Financial Management
Finance
Procurement
Analytics
Licensing Management
Mathematics
Microsoft
SAP
Ariba
Energy
Accounting
ITIL
Marketing
Jersey

Summary

Management & Administration of Contracted Deliverables: Manage contract deliverables and administrative requirements including: creation of the Deliverables and Obligations tracker; review of contract-sensitive aspects of proposed new work; negotiation activities; management of contract-required approvals, authorizations, consents, and notices; and management of correspondence.
Performance Management: Manage the aggregate performance metrics reported at the management and Executive Committees. Conduct comprehensive supplier relationship/performance reviews and reports on all aspects of Provider Relationship Management. Conduct regular service reviews; manage and audit Service Provider performance and productivity relative to Service Levels. Ensure all terms and conditions of the agreement are satisfied, contractual constructs are fit for purpose and mitigate any risk exposures; work with the Strategic Provider to progress the goals and objectives of the set of agreements.
Issue Management: Act as point of escalation for contracted service level related issues that arise at the service delivery level. Maintain and track status of all services engagement-related issues from initiation through resolution. Types of issues include contract, invoice, service issues, and other issues that may arise in the relationship. Participate in ongoing continuous improvement processes to mitigate issues and risks. Function as the main point capture and facilitate the resolution of escalated issues in a consistent/structured way, encouraging issue resolution at the lowest levels of the organization, and escalation following a pre-defined path.
Service Level Management: Manage contracted service delivery against agreed service levels. Included receiving, reviewing, and validating service level reporting as provided by supplier, in conjunction with service delivery teams. Capturing service level misses and discussing with supplier, and creating plans for improvement where needed. Review service level against invoicing to calculate compensable targets for credits due back form supplier for performance misses, or credits earned by supplier for positive performance.
Governance & Relationship Management: Managing established touch points with suppliers and stakeholders to address service delivery and performance, and to facilitate decision making. Routine assessment of relationship between the company and supplier, and providing plans for improvement and maturity or relationship where necessary. Producing periodic reporting and establishing touchpoints to apprise Executives and Stakeholders of performance of contracted projects.
Invoicing/Financial Management: Managing review and validation of invoicing with supplier, stakeholders, and IT Finance on monthly basis, to promote accuracy in billing, as well as alignment with establish approval and payment processes. Interfaces with Financial Management to analyze performance outcomes for Performance Credits/Earn-backs. Coordinate with finance manager, finance, procurement, and IT leaders on of annual and monthly IT vendor spend (primarily contract financials). Spend analytics and identification of opportunities/risks, including high-level analysis of license management working with license contract owners.

Job Specific Qualifications

Bachelor degree in Business, Math, IT/CS with at least 8 years of relevant work experience. In lieu of a Bachelor's degree, at least 10 years of relevant work experience.
Proficient with Microsoft 0365, SAP, Ariba
Department of Energy's regulation 10 CFR 810 is required.

Desired

Advanced degree e.g., master's degree in business or accounting
ITIL Foundations Certification

Job Number: RQ#83521

Community / Marketing Title: IT Vendor Performance Manager

Location_formattedLocationLong: Newark, New Jersey US

Dice Id: RTX1cebf5
Position Id: d81ad92ae55d1bfd7b317cc66e6decc0
Posted 30+ days ago

Fitment

Dice Job Match Score™

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Create job alert

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Similar Jobs

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