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Global IT Manager/Hybrid Hoboken/End User Support

Hoboken, NJ, US • Posted 5 hours ago • Updated 5 hours ago

Full Time

On-site

$150000 - $160000/yr

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

IT Management
Service Desk
Leadership
Communication
Stakeholder Management
Microsoft
ITIL
ServiceNow
IT Service Management
Artificial Intelligence
Technical Support
Strategic Leadership
Management
Collaboration
Insurance
SAP BASIS

Summary

A global industry leader is seeking a full-time Global IT Manager to lead its worldwide End User Support organization. This is a hybrid position in Hoboken, NJ (2-3 days onsite) supporting over 6,000 employees and 12,000 end-user devices across a global enterprise. This leadership role will drive IT Service Desk operations, ServiceNow initiatives, and the adoption of AI technologies, including Claude, Microsoft Copilot, and AI-powered self-service agents, to modernize the employee support experience.

This is an opportunity to make a global impact while shaping the future of IT support. You'll lead a team of approximately 60 professionals worldwide, champion AI-driven automation, and help transform how employees interact with IT.
In return, you'll join a collaborative organization that offers strong executive visibility, career growth, competitive compensation, RSUs, and bonus potential.
Required Skills & Experience

8+ years of IT leadership experience with global End User Support or Service Desk organizations
Experience managing large, distributed IT teams
Strong ServiceNow experience
Experience supporting enterprise environments with thousands of end users and devices
Excellent leadership, communication, and stakeholder management skills

Desired Skills & Experience

Experience implementing AI-powered IT support solutions
Hands-on experience with Claude, Microsoft Copilot, or similar AI platforms
Experience building or deploying AI agents for self-service support
ITIL or other IT service management certifications
Experience leading global transformation initiatives

What You Will Be Doing
Tech Breakdown

50% ServiceNow & IT Service Management
30% AI Technologies (Claude, Copilot, AI Agents)
20% End User Support & Endpoint Management

Daily Responsibilities

20% Strategic Leadership
60% Management Duties
20% Cross-Functional Collaboration

The Offer

Bonus eligible
RSU grants

You will receive the following benefits:

Medical, Dental, and Vision Insurance
Vacation Time
Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 882763
Posted 5 hours ago

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