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Lead Systems Engineer - (Amazon Connect) - Remote

Tekaccel, Inc

Remote • Yesterday

Contract

$DOE

Lead Systems Engineer

Wabtec

Norcross, Georgia • Today

Full-time

USD 104,800.00 - 149,300.00 per year

Sr. Lead, Systems Engineer & Product Architect

Newell Brands

Atlanta, Georgia • Today

Full-time

Lead Systems Engineer - Space, Viasat Government

Viasat, Inc.

Remote or Vermont • Today

Full-time

USD 180,500.00 - 285,000.00 per year

Lead Power Systems Engineer 2

Sargent & Lundy LLC.

Atlanta, Georgia • Today

Full-time

USD 134,546.00 - 205,557.00 per year

Lead Platform Engineer, Systems Engineering

Intercontinental Exchange, Inc

Atlanta, Georgia • Today

Full-time

USD 165,000.00 - 190,000.00 per year

VDI End User Lead Systems Engineer III

Leidos

Remote or North Charleston, South Carolina • Today

Full-time

USD 87,100.00 - 157,450.00 per year

Lead IT Systems Engineer

Boulevard

Remote • Today

Full-time

USD 150,000.00 - 177,000.00 per year

Lead AI Data Engineer - Healthcare Payer Systems, Claims & Payment Integrity

UnivEdge Consulting LLC

Remote • 26d ago

Easy Apply

Contract

Depends on Experience

Lead Satellite Systems Engineer

Booz Allen Hamilton

Remote • Today

Full-time

USD 99,000.00 - 225,000.00 per year

Lead Cyber Systems Engineer

American Systems Corporation

Remote or Alexandria, Virginia • Today

Full-time

USD 165,000.00 per year

Java Development Lead Identity Systems Engineer

Allstate Insurance Company

Remote or Illinois • Today

Full-time

USD 98,100.00 - 167,850.00 per year

Lead Engineer - Systems Protection, Relay Settings

Qualis LLC

Remote or Palm Beach Gardens, Florida • Today

Full-time

USD 130,000.00 - 180,000.00 per year

Senior Systems Engineer

Euronet Worldwide

Norcross, Georgia • Today

Full-time

Senior Azure Systems Engineer OR Senior IT Systems Engineer

DCM Infotech Limited

Lawrenceville, Georgia • 2d ago

Easy Apply

Contract

Depends on Experience

Sr. IT Systems Engineer- Azure

DCM Infotech Limited

Lawrenceville, Georgia • 2d ago

Easy Apply

Contract

Depends on Experience

Senior Systems Engineer

Fanatics

Atlanta, Georgia • 16d ago

Full-time

USD 133,920.00 - 167,400.00 per year

Lead Software Engineer/Architect

Newell Brands

Atlanta, Georgia • Today

Full-time

Senior Systems Engineer

Cox Communications

Atlanta, Georgia • Today

Full-time

USD 92,300.00 - 153,900.00 per year

Lead IT Systems Engineer - Public Sector

Lumen

Remote or Maryland • Today

Full-time

USD 116,364.00 - 155,152.00 per year

Senior Systems Engineer

Zelis

Atlanta, Georgia • 6d ago

Full-time

USD 101,600.00 - 139,700.00 per year

Senior OT Systems Engineer

CRH

Atlanta, Georgia • Today

Full-time

Senior Engineer, Systems Engineering

Intercontinental Exchange, Inc

Atlanta, Georgia • Today

Full-time

Energy Control Systems Engineer I - IV

Georgia System Operations Corporation

Tucker, Georgia • Today

Full-time

USD 70,880.00 - 147,000.00 per year

Sr Network Systems Engineer

Waystar

Atlanta, Georgia • Today

Full-time

Senior Power Systems Engineer 2

Sargent & Lundy LLC.

Atlanta, Georgia • Today

Full-time

USD 100,019.00 - 152,807.00 per year

Sr. Systems Engineer (Broadcast - Graphics & Immersive Production)

Warner Bros. Discovery

Atlanta, Georgia • Today

Full-time

Senior Software Systems Engineer, Launched Effects

Anduril Industries

Atlanta, Georgia • 4d ago

Full-time

USD 144,000.00 - 191,000.00 per year

Senior IT Systems Engineer - Hybrid (Atlanta, GA)

OneDigital

Atlanta, Georgia • Today

Full-time

Systems Engineer Lead

Leidos

Remote • Today

Full-time

USD 131,300.00 - 237,350.00 per year

Job Details

Skills

aws
healthcare
IVR
Amazon Connect

Summary

Position: Lead Systems Engineer - Amazon Connect
Location: Remote

Job Description:

The Lead Systems Engineer Amazon Connect will be responsible for designing, implementing, optimizing, and supporting cloud-based contact center solutions for healthcare payer and provider environments.
This role requires deep hands-on experience with Amazon Connect and related AWS services, along with the ability to translate business, operational, compliance, and patient/member experience requirements into scalable, secure, and reliable contact center solutions.
The ideal candidate will lead technical delivery across contact flows, IVR routing, conversational AI, automation, integrations, monitoring, and production support.
The role will partner closely with business stakeholders, product owners, architects, developers, QA teams, operations, and compliance teams to modernize contact center capabilities while ensuring high availability, regulatory alignment, and operational excellence.

Key Responsibilities

Lead the design, development, configuration, and deployment of Amazon Connect-based contact center solutions for healthcare operations.
Build and maintain contact flows, IVR logic, routing profiles, queues, hours of operation, quick connects, callback flows, emergency messaging, holiday routing, and dynamic messaging.
Develop and support integrations using AWS Lambda, Amazon Lex, Amazon DynamoDB, Amazon S3, Amazon Kinesis, Amazon CloudWatch, and other AWS services.
Design conversational AI and self-service experiences using Amazon Lex to improve caller containment, reduce agent workload, and enhance member and patient experience.
Implement custom business logic and automation using AWS Lambda functions written in Python, Node.js, or Java.
Support migration from legacy contact center platforms such as Avaya, Cisco to Amazon Connect.
Partner with healthcare business teams to understand member services, provider services, claims, eligibility, prior authorization, pharmacy, and care management workflows.
Ensure that contact center solutions support healthcare compliance needs, including HIPAA-aligned handling of PHI, secure data exchange, auditability, and access controls.
Create and maintain technical design documents, deployment runbooks, operational procedures, troubleshooting guides, and knowledge transfer materials.
Lead issue triage, root cause analysis, performance tuning, incident response, and post-production stabilization for Amazon Connect environments.
Collaborate with QA teams to validate call routing, IVR prompts, integrations, data lookups, failover behavior, reporting, and end-to-end customer journeys.
Contribute to CI/CD automation, infrastructure as code, release governance, and environment management using tools such as Terraform, CloudFormation, Git, and Jenkins or similar platforms.
Provide technical leadership, mentoring, code reviews, and guidance to engineers working on Amazon Connect and AWS contact center solutions.

Required Qualifications

10+ years of experience in systems engineering, cloud engineering, contact center engineering, or application integration roles.
3+ years of hands-on experience designing, building, and supporting Amazon Connect solutions.
Strong knowledge of Amazon Connect components, including contact flows, queues, routing profiles, users, security profiles, hours of operation, prompts, attributes, CTRs, and real-time metrics.
Hands-on experience with AWS Lambda, Amazon Lex, Amazon DynamoDB, Amazon CloudWatch, and Amazon S3.
Experience developing serverless integrations and automation using Python, Node.js, Java, or similar programming languages.
Experience with contact center technologies, telephony concepts, SIP, IVR, ACD routing, call recording, call transfers, callback, and queue management.
Experience integrating Amazon Connect with enterprise systems such as CRM, claims platforms, eligibility systems, knowledge bases, workforce management tools, reporting platforms, or data warehouses.
Strong understanding of production support practices, monitoring, alerting, incident management, root cause analysis, and change management.
Ability to create clear technical documentation and communicate complex technical concepts to business and technical stakeholders.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience.

Preferred Qualifications

Experience supporting healthcare payer, provider, pharmacy benefit management, or managed care contact center environments.
Knowledge of HIPAA, PHI handling, PCI considerations, security controls, audit logging, and healthcare compliance expectations.
Experience with Amazon Connect Contact Lens, Amazon Connect Cases, Customer Profiles, Amazon Q in Connect, Amazon Transcribe, Amazon Comprehend, Amazon Athena, and QuickSight.
Experience with CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics, or custom healthcare platforms.
Experience with automation frameworks, CI/CD pipelines, infrastructure as code, automated testing, and deployment governance.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91126533
Position Id: 2026-18544
Posted 8 days ago

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Remote

•

6d ago

Role: Contact Center Architect (Amazon Connect) Location: Remote Job Description: Own the end-to-end architecture of the Amazon Connect contact center across member, provider, and self-service journeys. Design IVR / IVA and contact flows, routing strategies, queueing, and omnichannel (voice, chat, callback) experiences optimized for self-service and containment. Architect caller authentication and identity flows including data-driven verification, integration with member/provider systems of reco

Easy Apply

Contract

Depends on Experience

Amazon Connect Contact Center Engineer

Remote

•

8d ago

Job Summary: We now need someone with experience working at a Lead level. We are working to redesign a CI/CD pipeline for Amazon Connect so the pipeline uses AI to accelerate feature creation & delivery. Well need a lead whos skilled in this area. The skillset includes experience in designing, implementing, and supporting cloud-based contact center solutions. Strong hands-on expertise in Amazon Connect, Amazon Lex, AWS Lambda, Harness, CI/CD pipelines, Terraform, and GitHub Actions, with proven

Easy Apply

Contract

Depends on Experience

Amazon Connect Developer – Lex & Lambda

Remote

•

2d ago

JOB TITLE: Amazon Connect Developer Lex & Lambda Location: Remote within USA Openings: 5 Experience: 712 Years Job Summary We are seeking experienced Amazon Connect Developers with strong hands-on expertise in Amazon Connect, Amazon Lex, and AWS Lambda to design and develop enterprise cloud contact-center solutions. This is a development and implementation-focused position, not an Amazon Connect administration role. Candidates should have hands-on experience building IVR/contact flows,

Contract, Third Party

Depends on Experience

Business Analyst with Amazon Connect (Contact Center)

Remote

•

13d ago

Business Systems Analyst Amazon Connect Contact Center Location: Open Remote Job Type: C2C/W2/1099 Duration: Long term If Amazon Connect experience is not available, we are open to considering candidates with experience in other Contact Center/Voice Cloud platforms, such as Twilio, Five9, Genesys, or similar platforms. Job Overview We are seeking a Business Systems Analyst with strong experience in Amazon Connect-based contact center solutions to support contact center transformation, IVR mode

Easy Apply

Contract

70 - 75