JOB TITLE: Amazon Connect Developer – Lex & Lambda

Location: Remote within USA
Openings: 5
Experience: 7–12 Years

Job Summary

We are seeking experienced Amazon Connect Developers with strong hands-on expertise in Amazon Connect, Amazon Lex, and AWS Lambda to design and develop enterprise cloud contact-center solutions.

This is a development and implementation-focused position, not an Amazon Connect administration role. Candidates should have hands-on experience building IVR/contact flows, conversational experiences, routing solutions, Lambda integrations, and serverless AWS components supporting enterprise contact-center environments.

Key Responsibilities

• Design and develop contact-center solutions using Amazon Connect.
• Build and customize IVR and Amazon Connect contact flows.
• Develop conversational and self-service experiences using Amazon Lex.
• Develop AWS Lambda functions to support contact-center workflows and integrations.
• Configure and develop routing logic, queues, routing profiles, and customer interaction flows.
• Integrate Amazon Connect with enterprise applications and backend services.
• Develop REST API and serverless integrations using AWS services.
• Translate business and contact-center requirements into scalable technical solutions.
• Build reusable components and integration patterns for Amazon Connect.
• Perform functional, integration, and end-to-end testing.
• Troubleshoot complex issues involving contact flows, Lex, Lambda, routing, APIs, and integrations.
• Support application deployments and production implementations.
• Perform root-cause analysis and resolve production issues.
• Collaborate with application, cloud, infrastructure, security, and contact-center teams.
• Maintain technical design and development documentation.

Good to Have

• Experience with large enterprise contact-center implementations or migrations.
• Experience integrating Amazon Connect with CRM platforms.
• Knowledge of AWS API Gateway, DynamoDB, CloudWatch, S3, IAM, and other serverless services.
• Experience with CI/CD and Infrastructure as Code.
• AWS certifications.

Must-Have Skills

• Amazon Connect
• Amazon Lex
• AWS Lambda
• Amazon Connect Development
• IVR / Contact Flow Development
• Routing / Queues
• Contact Center / CCaaS Development
• REST APIs
• AWS Integrations
• Serverless Architecture
• Production Implementation
• Troubleshooting & Root Cause Analysis