DSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff at the VA medical facilities.
Overview The Clinical Analyst I serves as a key support resource responsible for partnering with customers within established service level agreements to troubleshoot and resolve issues across workflows, alerts, reporting, treatment, and surveillance. This role requires a strong technical foundation, including an ITIL Foundations certification and proficiency in the company's ticketing system, knowledgebase system, and core software applications. The Clinical Analyst I is also tasked with resolving configuration-related issues, reproducing work ups, triaging clinical concerns, and gathering critical data to support escalation efforts, making this position an essential link between customer needs and effective clinical operations. The ideal candidate will have pharmacy experience or is a Pharmacy Technician.
Conditions of Employment
- Must be able to pass a federal background check
What We Offer Your work supports an important mission. DSS builds and supports the software VA medical facilities rely on to care for Veterans across the country. We fight for those who fought for us, and we never stop innovating how.
- Meaningful work supporting the people who care for those who served.
- The flexibility to work from our North Palm Beach, FL office, remotely, or hybrid.
- Your career doesn't stand still. We're committed to promoting from within and investing in the professional and personal development of every team member. As you build your skills and expertise, a world of opportunity opens from project management and training to installation, documentation, IT, cybersecurity, and research & development. The path forward is yours to shape.
- Competitive compensation and a full benefits package: medical, dental, and vision; 401(k); paid time off and holidays; and more.
- A supportive team, with company-sponsored technical and professional certifications to help you keep learning.
Learn more about our work in Veteran health care at FedHealth Forward .
A Clinical Analyst will: - Engage with both internal and external customers on new or existing issues via phone, chat, and email, while complying with Service Level Agreements.
- Investigate, troubleshoot, diagnose, and resolve problems with interconnected systems, including pharmacy, labs, diagnostic systems, and more.
- Participate in training classes that will offer you company, department, and product knowledge to become a Subject Matter Expert on our software, tools, and technologies.
- Write and maintain documentation of gained knowledge on our software and their clinical components.
- Assist clients with use of the software's functionality to accomplish desired task or results in their clinical workflow, such as alerts and reporting criteria.
- Work within department policies and guidelines, using your knowledge and skills, instead of scripted assistance.
- Handle large volumes of e-mail (approximately 25+ emails daily).
- Handle large volumes of phone calls (approximately 15+ daily).
Other Duties: - Ability to collect, analyze, and summarize Electronic Health Records (EHR) data.
- Use industry knowledge to identify and obtain resources and/or services needed to assist others.
- Utilize knowledge of industry casework, theory, technique, and application.
- Utilize knowledge of, and skills in, interpretation and application of clinical terms and workflow.
- Performs other duties as needed.
Security and Privacy Responsibilities: Individuals working for DSS or any Subsidiary will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.
The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.
Required Skills: - Possesses analytical and problem-solving skills.
- Ability to work effectively (maintaining accuracy and sensitivity) under tight timelines and schedules.
- Possess excellent listening skills and a commitment to communicating in a clear, concise and timely manner at all times.
- Possess proven aptitude for understanding technical troubleshooting and the ability to learn new software as needed
Preferred Skills: - Health Level Seven (HL7) knowledge.
- Health Insurance Portability and Accountability Act (HIPAA) knowledge.
- Skilled in researching, analyzing and developing assessments from multiple data sources.
- Pharmacology associated with infection prevention and control.
- Labs and lab testing processes knowledge.
- Hemodialysis workflow knowledge.
- Knowledge of hospital acquired infections and National Healthcare Safety Network (NHSN) reporting requirements.
- Client application troubleshooting or client-facing activities.
- An inpatient, outpatient, scheduling, or acute care healthcare settings experience.
- Hands-on clinical work role, in one or more areas of: Pharmacy, Laboratory, Microbiology, Cultures, Inpatient Healthcare, Health Department, Infection Prevention, or Dialysis.
- Software application troubleshooting or training.
- Electronic Medical Record Systems or hospital IT systems experience.
Education: - Required: High School Diploma or GED
- Desired: Associate's/Bachelor's degree in Microbiology, Pharmacy or Healthcare IT related degrees or equivalent experience and/or educatio
Certification(s), Licenses - Required:
- At least one of the following:
- Certified Pharmacy Tech (CPht)
- Registered Pharmacy Tech (RPht)
- Medical Laboratory Tech (MLT)
- Certified Hemodialysis Technician (CHT)
- Certified Clinical Hemodialysis Technician - Advanced (CCHT-A)
- Similar related field(s) or equivalent experience and/or education
- Information Technology Infrastructure Library (ITIL) within 45 days of employment
- Desired: ITIL Foundations v4
Years of experience in a similar role: - Required:
- 2 + years of working experience in a hands-on clinical work role, in one or more areas of:
- Pharmacy
- Laboratory
- Microbiology
- Inpatient
- Outpatient
- Acute Healthcare
- Health Department
- Infection Prevention
- Dialysis or Health Informatics
- Preferred:
- 4+ years of working experience within:
- Client application troubleshooting or client-facing activities
- Troubleshooting and configuring Windows-based applications
- Troubleshooting and configuring applications
- An inpatient, outpatient, scheduling, acute care healthcare settings
- A hands-on clinical work role, in one or more areas of: Pharmacy, Laboratory, Microbiology, Cultures, Inpatient Healthcare, Health Department, Infection Prevention, Dialysis or Informatics
- 1+ years of working experience within:
- Software application troubleshooting or training
- Electronic Medical Record Systems, or hospital IT systems
Compensation: The salary is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $49,000.00 to $59,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of DSS, Inc.'s total compensation package for employees.
PHYSICAL DEMANDS: Standing 5% per day Sitting 90% per day Walking 5% per day Stooping 2% per day Lifting 2 times per day (10lbs) (office equipment) Computer Work 95% per day Telephone Work 65% per day Reading 80% per day Other, please specify N/A DSS, Inc. is an Equal Opportunity Employer. If you need an accommodation seeking employment with DSS, Inc., please email or call . Accommodations are made on a case-by-case basis.
