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ITSM
SQL
JIRA

Summary

Job Title : Lead Support Analyst / Lead Application Support Analyst

Location : Remote is ok from USA but Resource must be able to work Eastern or Pacific Time Zone hours

Client: TCS

Rate: $40/hr on W2

Positions: 2

JD:

Role: Lead Support Analyst

Skills: IT Service Management Consulting~Broadcast Ad Sales Operations (TV & Radio)~Incident Management~Leadership~Database Technology

Experience Required: 6-8 Years

MUST HAVE SKILLS: Integrated Broadcast Management System (IBMS), or MediaGenix Platform knowledge, ITSM, SQL, Reporting

Role Descriptions:

Lead a global team of Application Support Analysts to ensure operational continuity.

Oversee incident and problem management processes for critical applications.

Collaborate with IT operations and business stakeholders to align support activities.

Implement monitoring strategies and develop performance metrics.

Provide on-call support and manage change control activities.

Essential Skills: Experience with Service Now or Jira for ticket management is beneficial.

Knowledge of enterprise reporting environments like Business Objects or Crystal Reports is a plus.

Familiarity with ITIL best practices enhances the candidate's profile.

Strong business acumen and innovative thinking are advantageous.

Experience in mentoring and coaching team members is a valuable asset.

Experience with Operatives Integrated Broadcast Management System (IBMS) or similar scheduling software is essential.

Strong analytical and communication skills are required for effective stakeholder management.

Proficiency in SQL and Oracle PL*SQL is necessary for database-related tasks.

Familiarity with IT ticket resolution workflows is crucial for managing incidents.

A background in the media industry is a significant advantage.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91171926
Position Id: OOJ - 1290-294-1785527904
Posted 9 hours ago

Company Info

About StratEdge It consulting INC

We are a specialized IT consulting firm dedicated to providing strategic solutions and robust technical support tailored to meet your organization's unique technology needs. With deep expertise across cloud infrastructure, networking, cybersecurity, and systems management, our team helps businesses optimize their technology landscape, enhance operational efficiency, and drive innovation.

Apache Spark Core Java Developer / Big Data Application Developer&nbsp

New York, New York

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Job Title : Apache Spark Core Java Developer / Big Data Application Developer Location : New York-2, NY Client: TCS Rate: $47/hr on W2 Positions: 3 JD: Local to NY only! Job Description - Apache Spark Core Java Developer Job Summary We are seeking a highly skilled Data & Analytics Application Developer with strong expertise in Core Java, Apache Spark, Python, SQL, and Linux. The ideal candidate will have hands-on experience in designing, building, and integrating large-scale analytical syst

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Full-time, Part-time, Contract, Third Party

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Lead Support Analyst / Lead Application Support Analyst

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Lead Support Analyst / Lead Application Support Analyst

StratEdge It consulting INC

Job Details

Skills

Summary

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About StratEdge It consulting INC

Dice Job Match Score™

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