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Tier-I IT Service Desk Technician

TriCom Technical Services

Olathe, Kansas • Today

Easy Apply

Contract

Depends on Experience

Desktop Support Tech I

The University of Kansas Health System

Lenexa, Kansas • Today

Full-time

Desktop Support Tech I

The University of Kansas Health System

Kansas City, Kansas • Today

Full-time

MSP Tier 3 IT Support Technician -Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 36.00 - 44.00 per hour

MSP Tier 2 IT Support Technician -Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 28.00 - 36.00 per hour

Tier I Support Technician - Senior

ARETUM

Remote or Arlington, Virginia • Today

Full-time

Desktop Services Technician I

Kforce Technology Staffing

Remote or Orlando, Florida • Today

Contract

$27 - $27 hourly

Helpdesk Technician I

Stefanini

Remote • Yesterday

Easy Apply

Full-time

$18 - $20 /hr

Helpdesk Technician I

Stefanini

Remote • Yesterday

Easy Apply

Contract

Market

Desktop Support Technician I (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

IT Support Specialist Tier I - Hybrid

Praxis Precision Medicines

Remote • Today

Full-time

USD 56,000.00 - 76,000.00 per year

Tier II Support Technician - Junior

ARETUM

Remote or Arlington, Virginia • Today

Full-time

Desktop Support Technician I

NCI Information Systems, Inc.

Remote • Today

Full-time

Technical Support Tech I / Data Center / Fairless Hills, PA

Motion Recruitment Partners, LLC

Remote or Fairless Hills, Pennsylvania • Today

Easy Apply

Contract

IT Support Technician

Lightedge

Kansas City, Kansas • Today

Full-time

IT Technician

Cloud Consulting Services Inc.

Remote or Orlando, Florida • 17d ago

Easy Apply

Full-time, Part-time, Third Party, Contract

IT Support Technician (Part-Time, REMOTE)

Connection

Remote • Today

Part-time

USD 38.00 - 40.00 per hour

Senior Technician, IT Infrastructure

tax.com

Remote or Hybrid in London, England • Today

Full-time

TriCom Technical Services

Job Details

Skills

Active Directory
Help Desk
System Imaging

Summary

Tier I IT Service Desk Technician

Summary
We are seeking a Tier-1 IT Service Desk Technician to provide proactive, high-level customer service to employees on a variety of technical and support issues including, but not limited to, company-provided computer systems, operating systems, LAN/WAN, printers, and application software. This Technician will respond to employee inquiries, run diagnostic programs, install hardware and software, isolate problems, and then determine and implement a solution.

Responsibilities

Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance.
Open and/or close work orders (via IT Service Desk software) on each call received.
Escalate problems and requests as necessary to ensure positive resolution.
Conduct research on relatively simple issues and escalate issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or Tier-2 Support.
Create, modify, and/or delete user accounts per company policy and update appropriate documentation (e.g., account termination spreadsheet).
Guide end users through troubleshooting procedures to restore technical service.
Re-image workstations and laptops (using current image software) when required.
Accurately document user issues and troubleshooting steps, test results, and resolution information within incidents and service requests.
Maintain an increasing level of proficiency in hardware, software, networking, and other technologies supported by the IT Department.
Participate in company technology projects as needed.
Maintain an accurate record of hours spent on work orders and projects in the company’s time and accounting systems.
Follow safety rules, guidelines, and standards for all projects.
Participate in pre-task planning.
Report any safety issues or concerns to Management.
Maintain quality standards on all projects.

Requirements

High school diploma or equivalent.
1 year or less of Help Desk-related experience.
Experience with Microsoft operating systems at the level used in the company, as well as desktop and laptop hardware.
Experience with Microsoft Office 365 products at the level used in the company.
Experience with Microsoft Teams.
Experience with Microsoft Exchange.
Knowledge of Client PC connectivity (e.g., Ethernet, TCP/IP, LAN/WAN, VPN).
Solid understanding of Active Directory at the level used in the company.
Solid understanding of mobile devices (e.g., iOS, Android phones, tablets).
A valid driver’s license with acceptable violation history.

Preferred

Associate’s degree in Information Systems or related field.
A+ Certification.

This is a 6-month Contract-for-Hire opportunity with our Olathe, KS client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period. No third-parties, please.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: tricom
Position Id: 11605
Posted 5 hours ago

Company Info

About TriCom Technical Services

TriCom Technical Services is a professional Information Technology Staffing and Recruiting firm providing staff augmentation, direct placement and outsourcing services to improve the organizational performance of our clients.

Since our founding in 1994, we have helped our clients improve the speed, efficiency and quality of their core business processes by delivering key contributors to their teams. TriCom is headquartered in suburban Kansas City (Leawood, KS) and has serviced over 250 Corporate Clients in 25 different states, providing more than 2,000 information technology professionals in contract, contract-to-hire, and direct placement opportunities.

TriCom provides 100% paid high quality medical and dental insurance at no-cost to our employees. We offer a safe-harbor 401K plan, which is 100% vested from day one. TriCom matches 100% of the first 3% you contribute and 50% of the next 2%. We also offer paid holidays and paid time off.

Fitment

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Jessica Timmons

Recruiter @ TriCom Technical Services

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Job Details

Skills

Active Directory
Help Desk
System Imaging

Summary

Responsibilities

Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance.
Open and/or close work orders (via IT Service Desk software) on each call received.
Escalate problems and requests as necessary to ensure positive resolution.
Conduct research on relatively simple issues and escalate issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or Tier-2 Support.
Create, modify, and/or delete user accounts per company policy and update appropriate documentation (e.g., account termination spreadsheet).
Guide end users through troubleshooting procedures to restore technical service.
Re-image workstations and laptops (using current image software) when required.
Accurately document user issues and troubleshooting steps, test results, and resolution information within incidents and service requests.
Maintain an increasing level of proficiency in hardware, software, networking, and other technologies supported by the IT Department.
Participate in company technology projects as needed.
Maintain an accurate record of hours spent on work orders and projects in the company’s time and accounting systems.
Follow safety rules, guidelines, and standards for all projects.
Participate in pre-task planning.
Report any safety issues or concerns to Management.
Maintain quality standards on all projects.

Requirements

High school diploma or equivalent.
1 year or less of Help Desk-related experience.
Experience with Microsoft operating systems at the level used in the company, as well as desktop and laptop hardware.
Experience with Microsoft Office 365 products at the level used in the company.
Experience with Microsoft Teams.
Experience with Microsoft Exchange.
Knowledge of Client PC connectivity (e.g., Ethernet, TCP/IP, LAN/WAN, VPN).
Solid understanding of Active Directory at the level used in the company.
Solid understanding of mobile devices (e.g., iOS, Android phones, tablets).
A valid driver’s license with acceptable violation history.

Preferred