Helpdesk Technician I

Temporary position 4-6 weeks, with opportunity to extend/become full time hireProvide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Bachelor's degree or vocational in IT-related courses is a plus.Minimum of completed two (2) yea

Overview The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution of user issues while maintaining a strong focus on customer service, operational continuity, and adherence to federal IT standards. This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware, software, and system issues across both PC and Mac environments. Background Ardent Eagle Solutions (AES) is see

ServiceDesk Support Analyst Remote,MN Role ResponsibilitiesUser Support & Service Delivery: Provide timely, consistent, and customer-focused phone-based IT support while maintaining a high-quality end-user experience and meeting real-time service objectives (RSOs). Incident & Request Management: Respond to incidents and service requests within defined RSOs, prioritize service tickets efficiently, and manage multiple competing priorities in a dynamic environment. Troubleshooting & Resolution: Dia

The work is expected to be done remotely with rare on-site meetings. On-site meetings will be planned in advance. We are seeking a full-time resource to work as the Service Desk Support Analyst. The selected resource will provide technical support for incidents and requests reported by users (approximately 5,000) including, but not limited to, password resets, account unlocks, troubleshooting Windows and macOS issues, VPN support, Microsoft 365 support, printer assistance, and incident triage.