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Skills

UI/UX

Summary

Minimum qualifications

Bachelor’s degree in human-computer interaction, psychology, sociology, anthropology, public health, social work, gerontology, healthcare administration, human services or a related field.
At least five years of UX research or human-centered-design experience.
At least three years of relevant experience in healthcare, long-term care, health and human services, social services, insurance or a related regulated service sector.
Demonstrated experience conducting:
Stakeholder interviews.
User interviews.
Research synthesis
Persona development.
Journey mapping.
Usability testing.
Experience conducting remote research and virtual workshops.
Experience developing user-research plans and protocols.
Experience translating complex research findings into actionable service and design recommendations.
Knowledge of privacy, informed consent and secure research-data handling.
Demonstrated understanding of the needs of older adults, people with disabilities, caregivers or public-benefit recipients.
Experience working under statutory, policy, privacy, accessibility or operational constraints.
Strong analytical, facilitation, documentation and presentation skills
Availability to work full-time during Phase 1 and active Phase 2 work orders.

Desired qualifications

Seven or more years of UX research or human-centered-design experience.
Graduate degree in HCI, psychology, public health, gerontology, social work or a related field.
Direct experience with long-term care or LTSS programs.
Experience with Medicaid, home- and community-based services or state-administered benefit programs.
Experience with “No Wrong Door” service-delivery models.
Experience researching services used by older adults, caregivers and people with disabilities.
Experience planning multilingual and accessible research.
Experience supporting national, interstate or portable-benefit programs.
Experience with Dovetail, UserZoom, UserTesting, Qualtrics, Optimal Workshop, Miro or Mural.
Experience defining UX baselines, KPIs and measurable outcomes.
Experience researching user trust and comprehension in AI-assisted services.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10217276
Position Id: 531527-15352-1785777813
Posted 1 day ago

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Senior UX Researcher/Human-Centered Design Consultant

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