BUILD A BETTER CAREER WITH MSCServing customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.
Requisition ID :21558Employment Type :Full Time
Job Category :Customer Service/Support
Work Location :Orlando, FL
BRIEF POSITION SUMMARY:Through strong interpersonal skills and with limited supervision, the Inventory Management Solution Consultant\'s (IMSC) primary role is enabling explosive revenue growth through solution opportunity management conducted primarily at customer locations. This includes on-site solution discovery, personalized recommendations, signings support, and installation oversight. Responsibilities may also involve supporting Customer Needs Analysis (B/CNA) agreements and collaborating on complex sales engagements with customer C-Suite personnel.
DUTIES AND RESPONSIBILITIES- Explosive sales growth through effective management of new solution opportunities is the ultimate responsibility of MSC\'s representative. This begins with comprehensive customer discovery and extends through installation oversight-primarily conducted at the customer\'s location.
- Proficient with all MSC/Class C inventory management solutions including, but not limited to, vending, VMI, VMI Inclusion, Crib Software, CMI, etc.
- Partners with key stakeholders to ensure customer needs are met through on-site data collection, solution discovery, and relationship building to enable explosive sales growth.
- Conducts detailed discovery on customer requirements-including process improvement, pricing concerns, and cost savings-at the customer location, resulting in increased signings and expedited installation timelines.
- Works continuously to shorten discovery and recommendation cycles (without sacrificing quality) to accelerate implementation timelines.
- Ensures recommended solutions are tailored to specific customer needs identified on-site.
- Provides financial assumptions supporting each recommended solution.
- Collaborates with sales partners to secure signed agreements in a timely fashion.
- Drives proficiency in the following customer-facing activities:
- Installations - periodically supports solution installations at customer locations
- Break-Fix - provides on-site service when issues arise
- Post-Install Support - ensures ongoing functionality and customer satisfaction
- Supply Chain Optimization - performed based on customer-specific needs
- Cancellation Support - assists with transition and resolution at site
- Utilizes key tools, technology, and PPE to promote a safe working environment while onsite.
- Adheres to service level agreements to consistently deliver best-in-class results at the customer location.
- Mentors peers on Solutions programs and related systems, leveraging hands-on experience gained through on-site customer support, installations, and solution delivery.
- Maintains accurate and timely project documentation using Salesforce, aligned with on-site engagements.
- Provides feedback to management for continuous process improvement, grounded in customer location experience.
- Represents MSC Solutions at branch meetings and fosters partnerships with sales associates to enhance site-level execution.
- Supports team goals and objectives with a customer-first focus.
- Complies with MSC policies and procedures as documented in the associate handbook.
- Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC\'s vision and unity of purpose.
- Participation in special projects and performs additional duties as required
QUALIFICATIONSWhat You Need:
- Bachelor\'s degree in business or the equivalent experience is required
- Minimum three years supporting value-added customer solutions / inventory management programs is required
- Knowledge of MSC-like product lines/services & MSC related experience is required
- Driver of execution, ability to work through complex situations
- Excellent verbal and written communication skills required
- Excellent interpersonal skills required
- Organizational & time management skills required
- Problem solving, and situational adaptability skills required
- Computer literacy & proficiency in word processing, spreadsheet & presentation software required.
Bonus Points If You Have:- Experience troubleshooting hardware and/or software preferred
- Electro/Mechanical aptitude preferred
- Database Software and SQL preferred
Other Requirements:- A valid driver\'s license may be required.
- Position requires up to 75% of travel including overnight travel.
- Must possess basic knowledge and use of hand and power tools
- Able to perform physical activities such as lifting to approximately 50 lbs
- Ability to work in various types of industrial environments
- Must adhere to customer specific requirements such as wearing hardhats, safety glasses, steel toe shoes, etc.
- This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI") - *if needed for specific orgs/roles*.
- INDICATES ESSENTIAL DUTIES
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Compensation starting at $65,300 - $84,642 depending on candidate location and experience.
The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate\'s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.
Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.
This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.
WHY MSC?People. Collaboration. Insight. That\'s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.
OUR COMMITMENT TO YOUOur associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family\'s health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits:
You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENTAt MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.
Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law.
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