Description
We are looking for a Service Desk Technician to provide dependable technical support for a non-profit organization in Palatine, Illinois. This Long-term Contract opportunity is well suited for someone who enjoys resolving end-user issues, delivering strong customer service, and working in a collaborative support environment. The ideal candidate will assist users with desktop, laptop, and remote access concerns while maintaining clear communication and consistent follow-through on service requests.
Responsibilities:
Provide first-line technical assistance for users experiencing hardware, software, and access-related issues through phone, email, or remote support channels.
Diagnose and resolve problems affecting Windows 10 desktops and laptops, escalating more complex incidents when necessary.
Use a ticketing platform to document requests, record troubleshooting steps, and ensure timely updates through resolution.
Support remote desktop sessions to identify user issues, apply fixes, and restore normal system functionality.
Assist with user account support activities in Active Directory, including access-related troubleshooting and account maintenance.
Deliver attentive customer service during a wide range of support interactions while setting clear expectations with end users.
Collaborate closely with team members to share knowledge, coordinate issue resolution, and maintain service quality standards.
Requirements
6 months to 2 years of experience in a service desk, help desk, or call center setting focused on technical support.
1 to 2 years of hands-on experience supporting Windows desktop and laptop systems.
At least 2 years of customer service experience, including remote assistance for technical issues.
Familiarity with remote desktop tools and standard troubleshooting methods for end-user environments.
Working knowledge of ticket management systems used to track incidents and service requests.
Basic experience with Active Directory in a support capacity.
Associate's degree or technical certificate preferred for candidates with less than 5 years of related experience.
Ability to work effectively in a team-based environment and manage varied user support situations calmly and professionally.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 01310-0013474838
- Posted 5 hours ago
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