Audio Visual (AV) Support Specialist
Position Summary
The Audio Visual (AV) Support Specialist provides technical support for conference rooms, meeting spaces, training rooms, and special events. This role is responsible for ensuring AV equipment and collaboration technologies operate reliably across video conferencing and unified communications platforms.
The specialist delivers hands-on support before and during meetings, troubleshoots technical issues, performs routine maintenance, and assists end users with the effective use of conference room and presentation technologies.
Key Responsibilities
* Provide on-site AV support for conference rooms, meeting spaces, training rooms, and special events.
* Support video conferencing platforms and room collaboration technologies, including Microsoft Teams, Zoom, and similar solutions.
* Set up, test, and validate AV equipment prior to meetings, presentations, video conferences, and events.
* Troubleshoot cameras, microphones, speakers, displays, projectors, touch panels, room controllers, computers, cabling, and wireless presentation devices.
* Assist users with joining, hosting, and managing virtual and hybrid meetings.
* Resolve audio, video, screen-sharing, presentation, feedback, echo, and connectivity issues.
* Monitor critical meetings and provide immediate technical support as needed.
* Conduct routine inspections and preventive maintenance of conference room and event technology.
* Identify equipment failures and coordinate repairs, replacements, and third-party support services when necessary.
* Install, configure, and test AV hardware, peripherals, and replacement equipment.
* Verify that room systems, firmware, software, and collaboration applications are functioning properly.
* Maintain accurate records of AV assets, room configurations, maintenance activities, warranties, and recurring issues.
* Develop and maintain documentation, user guides, and standard operating procedures.
* Provide end-user training and guidance on conference room technology and collaboration tools.
* Track, document, and resolve AV-related incidents and service requests through the organization's ticketing platform.
* Collaborate with Service Desk, Infrastructure, Network, Telecommunications, Facilities, and other technical teams to resolve complex issues.
* Support occasional evening, weekend, or after-hours events as business needs require.
Required Qualifications
* Experience supporting AV systems within conference rooms, training environments, meeting spaces, or event venues.
* Experience supporting video conferencing and collaboration platforms such as Microsoft Teams, Zoom, Webex, or similar technologies.
* Working knowledge of cameras, microphones, speakers, displays, projectors, room control systems, and presentation technologies.
* Ability to troubleshoot audio, video, computer, network connectivity, and peripheral device issues.
* Familiarity with Windows and macOS operating systems.
* Strong customer service, interpersonal, and communication skills.
* Ability to remain calm and professional in high-pressure, time-sensitive environments.
* Ability to communicate technical concepts clearly to non-technical users.
* Strong organizational, documentation, analytical, and problem-solving skills.
* Ability to work both independently and collaboratively within a team environment.
* Ability to lift, move, and install AV equipment weighing up to 40 pounds.
Preferred Qualifications
* Experience supporting integrated room systems and video conferencing environments.
* Experience with AV control, collaboration, and conferencing technologies such as Crestron, Extron, Logitech, Poly, Biamp, Shure, QSC, or equivalent platforms.
* Familiarity with AV-over-IP technologies, network-connected AV devices, VLANs, DHCP, and basic network troubleshooting.
* Experience providing executive-level, VIP, or white-glove technology support.
* Experience working in corporate, educational, healthcare, government, or large enterprise environments.
* Experience using IT service management (ITSM) platforms and ticketing systems.
* Relevant AV or IT certifications, including CTS, CompTIA, Microsoft, Zoom, or manufacturer-specific certifications.
Work Environment
This position is primarily on-site and requires frequent movement between conference rooms, offices, classrooms, training facilities, and event spaces. The role may require support outside standard business hours to accommodate important meetings, special events, equipment installations, system upgrades, or urgent AV-related issues
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