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Part-Time Help Desk Analyst (Onsite)
Location: Onsite (5 Days per Week)
Schedule: Part-Time, Temporary Assignment (Several Weeks)
We are seeking a hands-on Help Desk Analyst / IT Support Specialist for an urgent short-term assignment. We need someone who can hit the ground running, roll up their sleeves, and provide immediate technical support in a fast-paced office environment.
This is an excellent opportunity for an experienced IT professional who enjoys being onsite, solving problems, and supporting end users directly.
Responsibilities
- Provide day-to-day Help Desk and desktop support for end users
- Troubleshoot hardware, software, and network connectivity issues
- Support and administer Microsoft 365 environments, including:
- Outlook
- Teams
- OneDrive
- SharePoint
- User account management
- Configure, deploy, and troubleshoot laptops, desktops, and mobile devices
- Support and manage Microsoft Teams collaboration tools and conferencing solutions
- Assist with AT&T and T-Mobile corporate mobile accounts, contracts, device activations, and troubleshooting
- Support office technology including conference room equipment and camera/security systems
- Perform workstation setups, upgrades, and equipment moves
- Document issues, resolutions, and IT procedures
- Provide exceptional customer service to employees and stakeholders
Required Qualifications
- 3+ years of Help Desk, Desktop Support, or IT Support experience
- Strong hands-on experience with Microsoft 365
- Advanced knowledge of Microsoft Teams
- Experience supporting AT&T and T-Mobile business wireless environments
- Experience with camera systems, security systems, or related office technology
- Strong troubleshooting and problem-solving skills
- Ability to work independently with minimal supervision
- Excellent communication and customer service skills
- Comfortable working onsite five days per week
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
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