Tier I IT Help Desk Technician

Title: Level 1 IT Support Technician

Job Type: Contract to hire

Location: Onsite, Downtown

Pay Range: $25-$27/hour converting to 55K

Summary

An entry-level IT support professional is needed to provide technical assistance to internal staff and ensure reliable day-to-day operation of systems and devices. This position acts as the first line of support, helping resolve user issues related to hardware, software, and connectivity. The role requires strong communication abilities, a service-oriented mindset, and a genuine interest in technology and troubleshooting.

Responsibilities

• Provide first-tier technical support to employees both on-site and remotely through various channels such as phone, email, messaging, and remote tools.


• Set up, configure, and maintain end-user devices including computers, mobile devices, printers, monitors, and communication equipment.


• Identify, troubleshoot, and resolve common technical issues involving software, hardware, and network connectivity.


• Assist with maintaining conference room technology and audio/visual systems to support meetings.


• Collaborate with outside vendors and escalate complex issues to advanced support teams when required.


• Offer hands-on support for infrastructure components, including basic assistance with servers and networking equipment under supervision.


• Record and track all service requests and incidents accurately within the ticketing system, ensuring documentation is thorough and updated.


• Adhere to assigned work schedules, including on-site coverage and participation in after-hours support rotations when needed.


• Carry out additional IT support tasks and responsibilities as required to maintain service quality.

Skills

• High school diploma required; additional education in IT or a related discipline preferred.


• At least 1-2 years of experience in a technical support or help desk environment, ideally in a business or enterprise setting.


• Practical experience setting up and troubleshooting desktops and laptops across Windows and/or macOS platforms.


• Familiarity with supporting standard office equipment such as printers, mobile devices, and telephony systems.


• Basic understanding of networking concepts including IP addressing, wireless troubleshooting, and VPN usage.


• Strong interpersonal and customer service skills with clear communication abilities.


• Ability to work both independently and collaboratively while following established procedures.


• Working knowledge of IT service management practices and remote support tools.


• Proficiency with Microsoft Office applications.


• Skilled in diagnosing issues and applying effective problem-solving techniques.


• Strong research skills to independently identify solutions to technical challenges.


• Relevant certifications such as CompTIA A+ or HDI Support certifications are considered a plus

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.