IT Support

Title: Endpoint Support Specialist

Job Type: Long term contract

Location: Onsite, DTC

Pay Range: $28-$36/hour

Summary

An experienced IT support professional is needed to provide comprehensive endpoint and user support across the organization. This position focuses on delivering a smooth and efficient technology experience by managing, configuring, and troubleshooting devices such as laptops and mobile equipment. The role requires strong technical expertise combined with a customer-focused mindset to effectively support both general staff and executive users.

Responsibilities

• Deliver day-to-day technical support for endpoint devices including laptops, mobile devices, tablets, and printers, addressing hardware and software issues.


• Manage and prioritize support tickets while meeting service level expectations and ensuring timely resolution.


• Configure and deploy Windows-based systems using automated provisioning solutions, and manage mobile devices through enterprise mobility tools.


• Provide clear, professional communication and support to users with varying levels of technical knowledge.


• Offer high-level, personalized support to executive leadership as needed.


• Assist users both onsite and remotely using collaboration and remote access technologies.


• Support and troubleshoot productivity tools, including office applications and related software.

Skills

• At least 5 years of hands-on experience in endpoint support, device deployment, and ticket management.


• Strong knowledge of Windows operating systems, Apple platforms, and common enterprise hardware (laptops and mobile devices).


• Experience with device management and provisioning tools such as Microsoft Intune and Windows Autopilot.


• Familiarity with IT service management practices (e.g., ITIL) and ticketing systems.


• Excellent troubleshooting, communication, and customer service abilities.


• Ability to work both independently and collaboratively in a fast-paced technical environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.