AI/ML Engineer

Description:

Cognitive Linguist will be responsible for building business process networks using a virtual assistant technology that integrate into other systems with a focus on user experience.

Key Responsibilities

Understand the intent portfolio for NLU across domains (e.g., technology, human resources) and how it maps to conversation design for web, mobile, and voice channels.

Identify and build appropriate datasets to train and test machine learning models for intent classification and speech recognition.

Develop tools and telemetry that can measure/monitor accuracy and performance and update the models accordingly throughout development lifecycle.

Develop disambiguating and error handling strategies as the virtual assistant scales.

Monitor conversations in the application to identify underperforming content and develop solutions to improve the performance.

Collaborate with data scientists, product owners, UX researchers, and engineers to build out the "brain" of the virtual assistant