Role: Business Analyst
Location: Upper providence, PA Onsite hybrid
Role Type: Contract
Role overview:
Partner with business, technology, vendor teams in the iCSM transformation program to design, standardize, and optimize end-to-end R&D supply chain processes (Planning, Clinical Supply, Manufacturing, Logistics, Distribution), and translate these into scalable product and solution designs.
Must-have skills:
Pharma clinical supply chain experience
Knowledge of SaaS products and landscape
Strong business process analysis and design experience
Hands-on product design / digital product experience
Experience with GxP-regulated applications / products
Workshop facilitation to help harmonize divergent business processes into one target design
Rapid wireframing/prototyping (Figma or similar) to validate harmonized processes with stakeholders before build
Working knowledge of integrations and master data governance
Experience with large-scale ERP/SAP or supply chain transformation programs
Skills & experience:
Strong experience in business analysis, process design, product design, or business transformation roles.
Understanding of pharmaceutical R&D and supply chain processes in a regulated (GxP) environment.
Proven ability to translate business requirements into solution designs and product features.
Strong analytical, facilitation, stakeholder management, and problem-solving skills.
Key responsibilities:
Business process & product design:
Analyze and document current-state R&D supply chain processes and identify gaps, inefficiencies, and dependencies.
Define future-state process designs, frameworks, and taxonomy aligned to strategic objectives and industry best practices.
Translate business needs into clear product requirements, user stories, process flows, and functional specifications.
Ensure processes, data, and system capabilities are aligned to deliver target outcomes and user experience.
Transformation & harmonization:
Assess differences in operating models across business units and identify simplification and standardization opportunities.
Drive adoption of common processes, business rules, and governance models.
Support change management, organizational readiness, and transition to new ways of working.
Champion continuous improvement and data-driven decision making.
Stakeholder engagement:
Facilitate workshops, design sessions, and requirements gathering with business stakeholders.
Act as a trusted partner between business teams, IT, digital product teams, and external vendors.
Build alignment across diverse stakeholder groups and drive consensus on priorities and solution direction.
Communicate complex concepts clearly to both technical and non-technical audiences.
Key qualities:
Strong collaboration and influencing skills across functions and levels.
Ability to simplify complex challenges into practical solutions.
Passion for transformation, innovation, standardization, and continuous improvement.
Adaptable, proactive, and outcome-focused.
Nice-to-have skills:
Background in data-driven continuous improvement and harmonization initiatives
Comfort operating within a defined governance/RACI structure — knowing when to decide versus when to escalate.
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