Description
We are looking for a Business Analyst to support cross-functional initiatives for a long-term contract opportunity based in Cincinnati, Ohio. This role is ideal for someone who can translate operational needs into clear business requirements, improve customer service processes, and work closely with teams in an Agile environment. The successful candidate will evaluate current workflows, identify gaps, and help drive practical solutions through strong analysis, documentation, and stakeholder collaboration.
Responsibilities:
Analyze business processes and customer service operations to identify improvement opportunities and recommend effective solutions.
Gather, organize, and document business needs, functional requirements, and workflow details for stakeholders and project teams.
Review operational documents and process materials to ensure accuracy, completeness, and alignment with business objectives.
Partner with cross-functional teams to support Agile Scrum activities, including backlog refinement, requirement clarification, and sprint planning discussions.
Perform gap analysis to compare current practices with desired outcomes and help define actionable next steps.
Collaborate with call center and business stakeholders to understand service challenges and propose process enhancements.
Track requirement changes, maintain supporting documentation, and communicate updates clearly throughout the project lifecycle.
Requirements
Proven experience in business analysis within a fast-paced operational or customer service environment.
Hands-on knowledge of call center processes and customer service workflows.
Strong ability to review documents, extract key details, and produce clear business documentation.
Experience working within Agile Scrum teams and supporting iterative delivery practices.
Demonstrated skill in conducting gap analysis and translating findings into practical recommendations.
Excellent communication and stakeholder collaboration skills.
Strong organizational abilities with attention to detail and follow-through.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04130-0013471925
- Posted 1 hour ago
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