Description
We are looking for a Business Analyst to join a long-term contract opportunity supporting business operations in Cincinnati, Ohio. This role is ideal for someone who can translate business needs into clear documentation, improve customer service processes, and work closely with cross-functional teams in an Agile environment. The successful candidate will help evaluate current workflows, identify process gaps, and support practical solutions that enhance service delivery and operational efficiency.
Responsibilities:
Analyze business processes and gather operational needs to define clear, actionable requirements for stakeholders and project teams.
Review documents, workflows, and service procedures to identify inconsistencies, risks, and opportunities for improvement.
Partner with customer service and call center teams to understand pain points and recommend process enhancements that improve the user experience.
Facilitate discussions between business and technical teams to clarify expectations, priorities, and solution scope.
Conduct gap analyses to compare current practices with desired outcomes and outline recommendations for change.
Support Agile Scrum activities by helping refine backlog items, document user needs, and contribute to ongoing project planning.
Track requirement changes, maintain organized documentation, and ensure project materials remain accurate and up to date.
Requirements
Proven experience in business analysis within a fast-paced operational or customer service environment.
Working knowledge of call center processes and customer service workflows.
Strong ability to review and interpret documents, procedures, and business records with attention to detail.
Experience participating in Agile Scrum teams and supporting iterative delivery practices.
Demonstrated skill in gap analysis, process evaluation, and requirements documentation.
Excellent communication skills with the ability to work effectively across business and technical teams.
Ability to organize priorities, manage multiple tasks, and maintain accurate project documentation.
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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04130-0013471574
- Posted 1 hour ago
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