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IT Help Desk Analyst - Legal - Wilmington, DE

Express Employment Professionals

Philadelphia, Pennsylvania • Today

Full-time

Help Desk/Desktop Support Analyst

Robert Half

Remote or Philadelphia, Pennsylvania • Today

Easy Apply

Contract

USD 18.00 - 19.00 per hour

Help Desk/Desktop Support Analyst

Robert Half

Remote or Philadelphia, Pennsylvania • Today

Easy Apply

Contract

USD 18.00 - 19.00 per hour

IT Help Desk Manager

TECHProjects

Hybrid in Trenton, New Jersey • 19d ago

Easy Apply

Contract

Depends on Experience

Help Desk Analyst - Trenton, NJ

Strategic Technology Institute Inc

Trenton, New Jersey • Today

Full-time

Cloud Infrastructure Support Technician

Robert Half

King of Prussia, Pennsylvania • Today

Easy Apply

Full-time

USD 28.00 - 32.00 per hour

L1 Help Desk Technician

Robert Half

Fort Washington, Pennsylvania • Today

Easy Apply

Full-time

USD 20.90 - 24.20 per hour

Onsite L2 Network Engineer 6472252

Accenture LLP

Philadelphia, Pennsylvania • Today

Full-time

USD 55.00 - 60.00 per hour

Help Desk Analyst

Judge Group, Inc.

Malvern, Pennsylvania • Today

Contract

USD 20.00 - 22.00 per hour

Helpdesk Analyst

Judge Group, Inc.

Malvern, Pennsylvania • Today

Contract

USD 20.00 - 23.00 per hour

GIS & Roadway Data Office Manager (WMS3)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 116,400.00 - 142,464.00 per year

Help Desk Analyst

CAI

Trenton, New Jersey • Today

Full-time

Compensation information provided in the description

Help Desk/Desktop Support Analyst

Robert Half

Remote or Exeter, New Hampshire • Today

Easy Apply

Contract

USD 23.75 - 27.50 per hour

Help Desk/Desktop Support Analyst

Robert Half

Remote or New York, New York • Today

Easy Apply

Contract

USD 27.71 - 32.09 per hour

Systems Administrator

Robert Half

Remote or Pittsburgh, Pennsylvania • Today

Easy Apply

Contract

2nd Shift Help Desk Support

Sentinel Technologies

Remote or Downers Grove, Illinois • Today

Full-time

Compensation information provided in the description

Software Delivery Lead

Navigant Consulting

Remote • Today

Full-time

USD 155,000.00 - 259,000.00 per year

ServiceNow Help Desk Support

Navigant Consulting

Remote • Today

Full-time

USD 53,000.00 - 88,000.00 per year

Desktop Administrator II, IT Infrastructure

tax.com

Remote or Hybrid in Calgary, Alberta • Today

Full-time

USD 57,500.00 - 80,500.00 per year

Manager, Technical Services & Customer Support

Motorola Solutions

Remote or New Hampshire • Today

Full-time

USD 95,000.00 - 105,000.00 per year

IT Support Specialist II

COG Research Foundation, LLC

Remote • 13d ago

Full-time

31 - 44

Senior Software Engineer, Backend (Java, KeeperApp)

Keeper Security, Inc.

Remote • Today

Full-time

Senior Software Engineer, Browser Extension

Keeper Security, Inc.

Remote • Today

Full-time

Senior DevOps Engineer (IL5 / FedRAMP High)

Keeper Security, Inc.

Remote • Today

Full-time

Job Details

Skills

Legal
Computer Hardware
Laptop
Document Management
Remote Access
Virtual Private Network
Videoconferencing
Remote Support
Technical Support
Microsoft Windows
Operating Systems
Microsoft Office
Microsoft Outlook
Printers
Mobile Devices
Active Directory
Conflict Resolution
Problem Solving
Customer Service
Communication
Law
Help Desk

Summary

IT Help Desk Analyst

Wilmington, DE
On-Site

A well-established law firm in Wilmington is seeking an experienced IT Help Desk Analyst to provide first-line technical support to attorneys and staff. This position is ideal for a customer-focused IT professional who thrives in a fast-paced legal environment and enjoys troubleshooting technology issues while delivering exceptional service.

Prior law firm experience is required.
Responsibilities

Provide day-to-day technical support to attorneys, paralegals, and administrative staff
Troubleshoot hardware, software, printer, mobile device, and connectivity issues
Respond to help desk tickets and user requests in a timely manner
Set up and configure new workstations, laptops, monitors, and peripherals
Assist with user account administration, password resets, and system access requests
Support Microsoft Office, Outlook, document management systems, and other firm technologies
Troubleshoot remote access, VPN, and video conferencing platforms
Document issues, resolutions, and procedures within the help desk system
Coordinate with vendors and internal IT team members as needed
Assist with technology deployments, upgrades, and office moves

Qualifications

Prior law firm IT experience required
2+ years of help desk, desktop support, or technical support experience
Strong knowledge of Windows operating systems and Microsoft 365 applications
Experience supporting Outlook, printers, mobile devices, and common business applications
Familiarity with Active Directory, user account administration, and ticketing systems
Excellent troubleshooting and problem-solving skills
Strong customer service and communication abilities
Ability to prioritize multiple requests in a fast-paced environment

What Our Client Offers

Competitive compensation
Comprehensive benefits package
Stable and collaborative work environment
Opportunity to support a respected law firm and its professional staff
Long-term career growth potential

Ready to Learn More?

Express Employment Professionals is partnering with our client to identify qualified candidates for this opportunity. If your background aligns with the position and you\'re interested in exploring the role, please submit your resume to .

#2722

PandoLogic. Keywords: Help Desk Analyst, Location: Philadelphia, PA - 19122

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: pandfeed
Position Id: 604451731
Posted 6 hours ago

Fitment

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Similar Jobs

Help Desk/Desktop Support Analyst

Remote or Philadelphia, Pennsylvania

•

Today

Description We are looking for a Help Desk Analyst to support daily technology needs for our client based in Philadelphia, Pennsylvania. This Long-term Contract position focuses on delivering dependable end-user assistance, resolving hardware and software issues, and maintaining a productive desktop computing experience. The ideal candidate is comfortable troubleshooting Microsoft Windows systems, managing support requests, and providing timely, customer-focused technical service. This role is a

Easy Apply

Contract

USD 18.00 - 19.00 per hour

Help Desk/Desktop Support Analyst

Remote or Philadelphia, Pennsylvania

•

Today

Easy Apply

Contract

USD 18.00 - 19.00 per hour

Systems Administrator

Philadelphia, Pennsylvania

•

Today

Key Responsibilities & Skills Microsoft 365 Administration Legal Technology Support AI Adoption & Enablement User Training & Enablement Stakeholder Management Document Management & Workflow Infrastructure Collaboration Endpoint Management VPN & Remote Access Support Windows Desktop Support Technical Skills Microsoft 365 (Exchange Online / Teams / SharePoint / OneDrive / Entra ID) Active Directory / Entra ID Advanced Microsoft Word & Document Formatting iManage Work Litera (Redlining & Document C

Contract

Depends on Experience

Technician I/II, IT Support

No location provided

•

Today

Job Description Responsible for supporting associates with the setting up or replacing of new workstations and peripherals, processing new hire and separation requests and processing then documenting tasks or tickets. Provide timely level I technical support for all onsite and remote end-users for all technical related and user issues focusing on excellent customer service. Job duties:Image workstations with default operating system using Microsoft System Center Configuration Manager to prepare

Full-time

Job Details

Skills

Legal
Computer Hardware
Laptop
Document Management
Remote Access
Virtual Private Network
Videoconferencing
Remote Support
Technical Support
Microsoft Windows
Operating Systems
Microsoft Office
Microsoft Outlook
Printers
Mobile Devices
Active Directory
Conflict Resolution
Problem Solving
Customer Service
Communication
Law
Help Desk

Summary

Provide day-to-day technical support to attorneys, paralegals, and administrative staff
Troubleshoot hardware, software, printer, mobile device, and connectivity issues
Respond to help desk tickets and user requests in a timely manner
Set up and configure new workstations, laptops, monitors, and peripherals
Assist with user account administration, password resets, and system access requests
Support Microsoft Office, Outlook, document management systems, and other firm technologies
Troubleshoot remote access, VPN, and video conferencing platforms
Document issues, resolutions, and procedures within the help desk system
Coordinate with vendors and internal IT team members as needed
Assist with technology deployments, upgrades, and office moves

Qualifications

Prior law firm IT experience required
2+ years of help desk, desktop support, or technical support experience
Strong knowledge of Windows operating systems and Microsoft 365 applications
Experience supporting Outlook, printers, mobile devices, and common business applications
Familiarity with Active Directory, user account administration, and ticketing systems
Excellent troubleshooting and problem-solving skills
Strong customer service and communication abilities
Ability to prioritize multiple requests in a fast-paced environment

What Our Client Offers

Competitive compensation
Comprehensive benefits package
Stable and collaborative work environment
Opportunity to support a respected law firm and its professional staff
Long-term career growth potential

Dice Id: pandfeed
Position Id: 604451731
Posted 6 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Help Desk/Desktop Support Analyst

Remote or Philadelphia, Pennsylvania

•

Today

Easy Apply

Contract

USD 18.00 - 19.00 per hour

Help Desk/Desktop Support Analyst

Remote or Philadelphia, Pennsylvania

•

Today

Easy Apply

Contract

USD 18.00 - 19.00 per hour

Systems Administrator

Philadelphia, Pennsylvania

•

Today

Contract

Depends on Experience

Technician I/II, IT Support

No location provided

•

Today

Full-time