IT Help Desk Analyst - Legal - Wilmington, DE

Philadelphia, PA, US • Posted 5 hours ago • Updated 5 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Legal
Computer Hardware
Laptop
Document Management
Remote Access
Virtual Private Network
Videoconferencing
Remote Support
Technical Support
Microsoft Windows
Operating Systems
Microsoft Office
Microsoft Outlook
Printers
Mobile Devices
Active Directory
Conflict Resolution
Problem Solving
Customer Service
Communication
Law
Help Desk

Summary

IT Help Desk Analyst

Wilmington, DE
On-Site

A well-established law firm in Wilmington is seeking an experienced IT Help Desk Analyst to provide first-line technical support to attorneys and staff. This position is ideal for a customer-focused IT professional who thrives in a fast-paced legal environment and enjoys troubleshooting technology issues while delivering exceptional service.

Prior law firm experience is required.
Responsibilities

Provide day-to-day technical support to attorneys, paralegals, and administrative staff
Troubleshoot hardware, software, printer, mobile device, and connectivity issues
Respond to help desk tickets and user requests in a timely manner
Set up and configure new workstations, laptops, monitors, and peripherals
Assist with user account administration, password resets, and system access requests
Support Microsoft Office, Outlook, document management systems, and other firm technologies
Troubleshoot remote access, VPN, and video conferencing platforms
Document issues, resolutions, and procedures within the help desk system
Coordinate with vendors and internal IT team members as needed
Assist with technology deployments, upgrades, and office moves

Qualifications

Prior law firm IT experience required
2+ years of help desk, desktop support, or technical support experience
Strong knowledge of Windows operating systems and Microsoft 365 applications
Experience supporting Outlook, printers, mobile devices, and common business applications
Familiarity with Active Directory, user account administration, and ticketing systems
Excellent troubleshooting and problem-solving skills
Strong customer service and communication abilities
Ability to prioritize multiple requests in a fast-paced environment

What Our Client Offers

Competitive compensation
Comprehensive benefits package
Stable and collaborative work environment
Opportunity to support a respected law firm and its professional staff
Long-term career growth potential

Ready to Learn More?

Express Employment Professionals is partnering with our client to identify qualified candidates for this opportunity. If your background aligns with the position and you\'re interested in exploring the role, please submit your resume to .

#2722

PandoLogic. Keywords: Help Desk Analyst, Location: Philadelphia, PA - 19122

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: pandfeed
Position Id: 604451731
Posted 5 hours ago

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