Job Description A fast-growing supply chain and distribution company is seeking a
D365 FSCM Functional Lead to play a key role in a large-scale ERP modernization initiative. This position will serve as the primary functional expert for Sales Operations and Customer Service processes, helping drive business transformation through Microsoft Dynamics 365 Finance & Supply Chain Management.
The ideal candidate brings strong functional expertise within D365 FSCM and a proven ability to partner with business stakeholders, project teams, and technical resources to deliver scalable solutions. This role will focus heavily on optimizing Order-to-Cash workflows, Sales & Marketing operations, Pricing Management, and Rebate Programs while supporting implementation, enhancement, and continuous improvement efforts.
This is an opportunity to work on a highly visible enterprise program where your recommendations and leadership will directly influence business processes, system capabilities, and long-term ERP strategy.
Location: Onsite in one of the following locations:
- Clemmons, NC
- Mocksville, NC
- Phoenix, AZ
Required Skills & Experience
- 7+ years of experience as a Business Analyst, Functional Consultant, ERP Lead, or related functional leadership role
- Extensive hands-on experience with Microsoft Dynamics 365 Finance & Supply Chain Management (D365 FSCM/F&O)
- Strong experience supporting:
- Order-to-Cash (O2C) processes
- Sales & Marketing functions
- Pricing Management
- Rebate Management
- Experience leading ERP process improvement and business transformation initiatives
- Strong knowledge of D365 configuration, workflows, security, reporting, and system functionality
- Ability to gather requirements and translate business needs into practical functional solutions
- Experience supporting ERP implementations, upgrades, and optimization projects
- Proven ability to work effectively with both business and technical teams
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication and stakeholder management abilities
Desired Skills & Experience
- Microsoft Dynamics 365 FSCM Certification
- Experience with Dynamics AX or D365 Finance & Operations migrations
- Experience integrating D365 with CRM platforms, EDI systems, or other enterprise applications
- Familiarity with Microsoft Power Platform, including Power BI and Power Automate
- Exposure to Azure services and cloud-based solutions
- Understanding of enterprise architecture principles
- Experience leading functional workstreams within large ERP transformation programs
- Experience supporting multi-site or global ERP environments
- Ability to successfully manage multiple priorities in a fast-paced setting
What You Will Be Doing
Daily Responsibilities - Lead Sales Operations and Customer Service business processes within D365 FSCM
- Partner with stakeholders to identify challenges, gather requirements, and improve business performance
- Facilitate workshops, discovery sessions, and solution design meetings
- Configure and optimize D365 functionality supporting Order-to-Cash, Sales, Pricing, and Rebate Management processes
- Analyze business processes and recommend scalable system improvements
- Develop detailed functional requirements and specifications
- Collaborate with development teams on integrations, customizations, workflows, and enhancements
- Support testing, defect resolution, deployment activities, and go-live readiness efforts
- Create training materials and conduct end-user training sessions
- Drive user adoption and change management initiatives
- Provide ongoing support and continuous improvement recommendations following implementation
- Stay current with new D365 FSCM features, capabilities, and industry best practices
The Offer
- Opportunity to lead a critical D365 FSCM functional workstream within a major ERP transformation program
- High-visibility role with direct exposure to senior business and technology leadership
- Collaborative environment focused on innovation, process optimization, and operational excellence
- Ability to influence enterprise-wide technology strategy and future-state business processes
- Long-term growth opportunity within a strategic business initiative
You will receive the following benefits
- Medical Insurance
- Dental Benefits
- Vision Benefits
- Paid Time Off (PTO)
- 401(k)
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
