Job Description A leading manufacturing organization is seeking an experienced
ERP Sales & Customer Service Workstream Lead / Senior Business Analyst with deep expertise in
Microsoft Dynamics 365 Finance & Supply Chain Management (D365 FSCM). This individual will play a critical role in a large-scale ERP transformation initiative, partnering closely with business stakeholders and technical teams to optimize Sales and Customer Service operations.
This position is ideal for someone who has extensive hands-on experience configuring and supporting D365 FSCM within complex enterprise environments. The successful candidate will serve as the functional lead for key business processes including Quote-to-Cash, Sales & Marketing, Pricing Management, and Rebate Management while driving implementation, process improvement, testing, training, and ongoing optimization efforts.
The role requires someone who can bridge the gap between business users and technology teams, ensuring scalable, efficient solutions that align with operational goals and industry best practices.
Location: Onsite in one of the following locations:
- Clemmons, NC
- Mocksville, NC
- Phoenix, AZ
Required Skills & Experience
- 7+ years of experience as a Business Analyst, Functional Consultant, ERP Lead, or Workstream Lead
- Extensive hands-on experience with Microsoft Dynamics 365 Finance & Supply Chain Management (D365 FSCM/F&O) (strongly preferred)
- Deep expertise supporting:
- Quote-to-Cash (QTC)
- Sales & Marketing
- Pricing Management
- Rebate Management
- Experience leading business process transformation initiatives within D365 environments
- Strong knowledge of D365 FSCM configuration, workflows, security, reporting, and best practices
- Ability to gather requirements and translate business needs into functional solutions
- Experience supporting ERP implementations, upgrades, or transformation programs
- Proven ability to collaborate with business leaders, end users, developers, and project teams
- Strong analytical, troubleshooting, and problem-solving abilities
- Excellent communication and stakeholder management skills
Desired Skills & Experience
- Microsoft Dynamics 365 FSCM Certification
- Experience with Dynamics AX, D365 Finance & Operations (F&O), or legacy AX migrations
- Experience integrating D365 with Salesforce, EDI platforms, or other enterprise applications
- Experience with Microsoft Power Platform, including Power BI and Power Automate
- Azure experience
- Knowledge of enterprise architecture principles
- Experience supporting global ERP deployments and multi-site environments
What You Will Be Doing
Daily Responsibilities - Serve as the functional lead for Sales and Customer Service business processes within D365 FSCM
- Partner with stakeholders to understand current-state processes and identify improvement opportunities
- Facilitate workshops, requirements gathering sessions, and solution design discussions
- Lead configuration and optimization efforts across Quote-to-Cash, Sales & Marketing, Pricing, and Rebate Management processes
- Conduct business process analysis and recommend scalable D365 solutions
- Create functional specifications and collaborate with technical teams on enhancements and integrations
- Support testing activities, defect resolution, deployment planning, and go-live readiness
- Develop training documentation and deliver end-user training
- Drive change management and user adoption initiatives
- Provide post-production support and continuous improvement recommendations
- Stay current on new D365 FSCM capabilities and industry best practices
The Offer
- Opportunity to lead a highly visible D365 FSCM Sales & Customer Service workstream
- Key role within a large-scale enterprise ERP transformation
- Direct interaction with business and technology leadership
- Long-term opportunity to shape future-state business processes and system capabilities
You will receive the following benefits
- Medical Insurance
- Dental Benefits
- Vision Benefits
- Paid Time Off (PTO)
- 401(k)
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
