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IT Support Analyst Level 2 # 26-26618

U.S. Tech Solutions Inc.

Phoenix, Arizona • Yesterday

Easy Apply

Contract

$50 - $51.25

IT Support Analyst 2

Maxonic, Inc.

Phoenix, Arizona • Yesterday

Easy Apply

Contract

Depends on Experience

IT Support Specialist

Ledgent Technology

Chandler, Arizona • Today

Easy Apply

Full-time

$65000 - $75000 per annum

IT Specialist (Inventory Technician)

RideNow Powersports

Chandler, Arizona • Today

Full-time

Engineer I, IT User Supp (IT Support Desk Technician)

UltraClean Technology

Phoenix, Arizona • Today

Full-time

IT Infrastructure Engineer 3

Apex Systems

Phoenix, Arizona • Today

Easy Apply

Full-time

$55 - $65 per hour

IT Help Desk Support Specialist (IT Tier I Support)

Cavco Industries

Phoenix, Arizona • Today

Full-time

IT Manager | Mesa Complex

ASM Global

Mesa, Arizona • Today

Full-time

IT Specialist - Transit

MV Transportation

Phoenix, Arizona • Today

Full-time

IT Specialist - Transit

MV Transportation, Inc. (MV Transit)

Phoenix, Arizona • Today

Full-time

Network IT Engineer II (Police)

City of Mesa

Mesa, Arizona • Today

Full-time

USD 99,430.24 - 144,242.38 per year

IT Technician III - Radio

City of Mesa

Mesa, Arizona • Today

Full-time

USD 69,511.73 - 97,620.22 per year

IT Field Support Specialist (Phoenix)

Popeyes

Phoenix, Arizona • Today

Full-time

IT Internal Audit Manager

Align Technology

Tempe, Arizona • Today

Full-time

IT Operations Manager

Arizona Department of Administration

Phoenix, Arizona • Today

Full-time

USD 85,000.00 - 95,000.00 per year

Level II IT Technician

TeamLogic of Colorado Springs

Remote or Hybrid in Colorado Springs, Colorado • 8d ago

Full-time

60000 - 70000

IT Support Representative

Talent Groups

Hybrid in Scottsdale, Arizona • 9d ago

Easy Apply

Contract

20 - 25

Systems Support Analyst (IT)

Arizona State University

Tempe, Arizona • 11d ago

Full-time

USD 61,400.00 - 76,700.00 per year

Entry-Level IT Support Associate (F)

Expedient

Phoenix, Arizona • Today

Full-time

USD 37,000.00 - 41,000.00 per year

IT Administrator

fairlife

Goodyear, Arizona • Today

Full-time

USD 55,000.00 - 80,000.00 per year

Senior Manager IT Product Management - Merchandising

Sprouts Farmers Market

Phoenix, Arizona • Today

Full-time

IT Support Supervisor - Arizona State University - Concessions

Aramark Corporation

Tempe, Arizona • Today

Full-time

Technical Instructor IT Support

Per Scholas Inc.

Phoenix, Arizona • Today

Full-time

USD 65,000.00 - 70,000.00 per year

Overnight IT Support Analyst II

Radiology Partners

Remote • Today

Full-time

USD 62,400.00 - 75,000.00 per year

College Intern - TechStop IT Help Desk

SRP

Tempe, Arizona • Today

Full-time

Manager Information Technology(E)

ASM Global

Glendale, Arizona • Today

Full-time

Senior IT Auditor

Northern Trust

Tempe, Arizona • Today

Full-time

USD 84,455.00 - 143,545.00 per year

IT Procurement Analyst

SR International Inc.

Hybrid in Phoenix, Arizona • Today

Easy Apply

Contract, Third Party

Depends on Experience

IT Store Support

iSphere

Remote • 19d ago

Easy Apply

Third Party, Contract

Depends on Experience

IT Support Engineer

City of Durham, Technology Solutions Dept.

Remote or Durham, North Carolina • Today

Full-time

USD 68,038.00 - 105,466.00 per year

Job Details

Skills

IT SUPPORT
HELPDESK
WINDOWS
MACOS
SHAREPOINT
CHANGE MANAGEMENT
SCCM
JAMF
REMOTE SUPPORT TOOLS
EPROCURE
VPN
TROUBLESHOOTING
INFRASTRUCTURE

Summary

Duration: 06+ months contract

Summary
The IT Support Analyst Level 2 provides hands-on technical support to end users, resolving escalated hardware, software, and connectivity issues across Windows and macOS environments. The role focuses on troubleshooting, root cause analysis, customer service, and timely incident resolution.

Key Responsibilities

Resolve Level 2 incidents involving hardware, software, operating systems, applications, and connectivity.
Troubleshoot Windows 10/11 and macOS issues, including system performance and peripheral devices.
Support Active Directory, Microsoft 365, Teams, Zoom, VPN, and endpoint management tools.
Perform equipment installation, configuration, deployment, replacement, and disposal (IMAC/D).
Manage incidents and service requests in ServiceNow, meeting SLA targets.
Troubleshoot conference room AV systems, printers, and other peripherals.
Document solutions, maintain knowledge-base articles, and identify recurring issues.
Coordinate with Level 3 teams, vendors, and infrastructure teams for complex issues.
Support IT asset management, device imaging, and deployment.
Provide executive/VIP support and a high level of customer service.

Required Qualifications

2–4 years of experience in IT support, desktop support, or help desk operations.
Strong knowledge of Windows 10/11 and macOS.
Experience with Active Directory, Microsoft 365, and endpoint support tools such as SCCM, Intune, or Jamf.
Familiarity with ServiceNow, incident management, and SLA processes.
Experience troubleshooting Microsoft Teams, Zoom, VPN, printers, and peripherals.
Strong problem-solving, communication, documentation, and customer service skills.

Preferred Qualifications

ITIL Foundation or CompTIA A+ / Network+ certification.
Experience with Jamf, Microsoft 365 administration, or endpoint management.
Knowledge of network connectivity, wireless environments, and basic scripting.
Experience in semiconductor, manufacturing, or enterprise technology environments.
Experience supporting executives or VIP users.

Work Environment

100% onsite support at Phoenix and Chandler locations, with travel between offices as required.
May require lifting and transporting IT equipment weighing up to 20-50 lbs.

Education:

Bachelor's degree or equivalent experience in a related field.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

#LI-AS140

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: usts
Position Id: 26-26618
Posted 1 day ago

Fitment

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Full-time

Job Details

Skills

IT SUPPORT
HELPDESK
WINDOWS
MACOS
SHAREPOINT
CHANGE MANAGEMENT
SCCM
JAMF
REMOTE SUPPORT TOOLS
EPROCURE
VPN
TROUBLESHOOTING
INFRASTRUCTURE

Summary

Resolve Level 2 incidents involving hardware, software, operating systems, applications, and connectivity.
Troubleshoot Windows 10/11 and macOS issues, including system performance and peripheral devices.
Support Active Directory, Microsoft 365, Teams, Zoom, VPN, and endpoint management tools.
Perform equipment installation, configuration, deployment, replacement, and disposal (IMAC/D).
Manage incidents and service requests in ServiceNow, meeting SLA targets.
Troubleshoot conference room AV systems, printers, and other peripherals.
Document solutions, maintain knowledge-base articles, and identify recurring issues.
Coordinate with Level 3 teams, vendors, and infrastructure teams for complex issues.
Support IT asset management, device imaging, and deployment.
Provide executive/VIP support and a high level of customer service.

Required Qualifications

2–4 years of experience in IT support, desktop support, or help desk operations.
Strong knowledge of Windows 10/11 and macOS.
Experience with Active Directory, Microsoft 365, and endpoint support tools such as SCCM, Intune, or Jamf.
Familiarity with ServiceNow, incident management, and SLA processes.
Experience troubleshooting Microsoft Teams, Zoom, VPN, printers, and peripherals.
Strong problem-solving, communication, documentation, and customer service skills.

Preferred Qualifications

ITIL Foundation or CompTIA A+ / Network+ certification.
Experience with Jamf, Microsoft 365 administration, or endpoint management.
Knowledge of network connectivity, wireless environments, and basic scripting.
Experience in semiconductor, manufacturing, or enterprise technology environments.
Experience supporting executives or VIP users.

Work Environment

100% onsite support at Phoenix and Chandler locations, with travel between offices as required.
May require lifting and transporting IT equipment weighing up to 20-50 lbs.

Education:

Bachelor's degree or equivalent experience in a related field.

Dice Id: usts
Position Id: 26-26618
Posted 1 day ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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