Location: Phoenix, AZ - onsite ( only local candidates)or near by
Duration: 6 months
GBaMS ReqID: 10923786
Job Tittle :CCaaS-Five9-Google Cloud Platform-Senior Eng (AWS Connect Google Five9)
Candidate must have Deep knowledge of Google CCAI, AWS Connect or Five9 data ecosystem
Role Description:
Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX
(Dialogflow CX), including conversational IVR design, NLUNLP modeling, intent and flow
orchestration, webhook integrations, speech-to-texttext-to-speech, and seamless integration with
Five9 and enterprise systems.
Architect secure, resilient cloud infrastructure on Google Cloud Platform using services such as GKE, Cloud Run,
Cloud Functions, PubSub, Apigee, and BigQuery, implementing IAM, VPC design, encryption,
multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade
customer experience platforms.
Architect, implement, and optimize Five9 CCaaS solutions, including ACD, skills-based routing,
dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and
compliant contact center operations.
Lead integrations and migrations leveraging Five9 APIs and telephony capabilities, including
CRMCTI integrations, webhooks, SIPWebRTC, security configuration (RBAC, PCIHIPAA), and
transition from legacy contact center platforms to Five9.
Experience with Agile development, Continuous Integration, and Continuous Delivery, including
working knowledge of various tools in the CICD pipeline. DevOps and Observability.
Experience with automated release management using GitHub Actions.
Experience in Architecture design and modeling should possess strong skills in designing and
modeling complex systems and architecture.
Good understanding of data structures, algorithms, and design patterns
Great written communication and documentation abilities
Strong understanding of cloud security architecture and Encryption and OAuth.
Looks proactively beyond the obvious for continuous improvement opportunities.
Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.
Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike
Exceptional communication and stakeholder management skills, with the ability to collaborate
with cross-functional teams, including developers, business analysts, and quality assurance
professionals, to drive project success.
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