Job Title: Jr. Solution Business Analyst
Contract Period: 1 year
Work location: Plano, Texas
Responsibilities:
- Operate and support CR2 (Common Resource Registry) and MMS (Managed Mobility Service) for internal customers and users
- Coordinate with system teams to ensure smooth, stable, and efficient service operations
- Identify and document market needs, translating insights into product features in partnership with engineering teams
- Gather and assess product and market data through interactions with sales, customer success teams, and end users
- Collaborate with marketing and business leaders to identify opportunities to expand mobility and workspace management solutions
- Analyze competitive landscape and contribute to competitive strategy development
- Create, update, and maintain solution documentation, including user manuals, marketing materials, and operational reports
Requirements/Qualifications:
· Bachelor’s degree preferred, or equivalent relevant work experience
· 1–3+ years of experience in asset management, corporate employee service operations, or project management
· Proficiency with Microsoft Office applications (Excel, Word, PowerPoint)
· Preferred experience or understanding of product management and enterprise SaaS product support
· Strong communication, coordination, and project management skills
· Bilingual preferred(English, and Korean)
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