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Business Solutions Analyst

Plano, TX, US • Posted 1 day ago • Updated 1 day ago

Contract W2

1 Year

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

business operations
SaaS
billing operations
enterprise

Summary

Job Title: Mid. Solution Business Analyst

Contract Period: 1 year

Work location: Plano, Texas

Responsibilities:

Lead daily operation and business support for CR2 and MMS, ensuring stable, efficient, and scalable service delivery
Manage billing operations, including monthly usage validation, invoice review, reconciliation, and reporting
Develop business proposals for new opportunities related to mobility, workspace management, and enterprise IT services
Conduct business feasibility reviews, including cost modeling, ROI analysis, and operational impact assessment
Collaborate with engineering, system operation, and product teams to enhance service performance and customer satisfaction
Analyze customer requirements and market trends to identify new service opportunities and feature enhancements
Support cross-functional initiatives with sales, marketing, and customer success teams to drive solution adoption
Prepare and maintain business documentation, including proposals, operational SOPs, billing guides, and executive reports
Monitor competitive landscape and contribute to strategic positioning of CR2/MMS within enterprise IT service offerings
Coordinate internal stakeholders to ensure alignment across service operation, finance, and business development

Requirements/Qualifications:

Bachelor’s degree preferred, or equivalent relevant work experience
4–6+ years of experience in solution business operations, IT service management, enterprise SaaS support, or related fields
Experience with billing operations, financial reconciliation, or service usage validation
Strong understanding of enterprise IT services, asset/resource management, or mobility solutions
Experience in business proposal creation, business case development, or service expansion planning
Proficiency with Microsoft Office applications (Excel, Word, PowerPoint)
Strong analytical, communication, and cross-functional coordination skills
Ability to manage multiple projects with ownership and accountability
Bilingual preferred (English and Korean) due to cross-border collaboration with HQ and global teams

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90867498
Position Id: 9081162
Posted 1 day ago

Contact the job poster

Syed Shahan

Business development Manager @ Geopaq Logic

View Profile

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